topic Re: Uk in Arlo Video Doorbell Wire-Free

Doorbell won't scan code

AT23 — Wed, 09 Nov 2022 19:34:07 GMT

I have changed router and doorbell now won’t scan code. I have split Wi-Fi and am connected to 2.4ghz. Tried phoning but no joy there. Any help to connect gratefully received.
have followed all trouble shooting on app

Re: Uk

jguerdat — Wed, 09 Nov 2022 14:27:14 GMT

Try removing the doorbell from your account as well as resetting it:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Uk

AT23 — Wed, 16 Nov 2022 13:36:32 GMT

Ended up phoning Arlo directly and spoke to a very competent advisor. (After an incompetent one a few days earlier). Solved in 3 mins!
make sure internet at 2ghz and get device to forget (temporarily) 5ghz. (This was the key as I’d done everything else) Take off mobile data and Wi-Fi assist. It worked!

Re: Uk

ShayneS — Fri, 18 Nov 2022 20:00:38 GMT

Thank you for the update.