topic Re: Wireless doorbell losing charge over night, no alerts, no ring etc. in Arlo Video Doorbell Wire-Free

Wireless doorbell losing charge over night, no alerts, no ring etc.

rns-e — Sat, 22 Oct 2022 10:56:41 GMT

All of a sudden our Wireless Doorbell, which have worked flawlessly until now, will drain a full battery over night, it does not register or record any activity when activated, it does not ring the Chime 2 or our phones when bell is pushed.

I can connect to the video feed just fine, but everything else is basically not working ...

Re: Wireless doorbell losing charge over night, no alerts, no ring etc.

jguerdat — Sat, 22 Oct 2022 13:47:27 GMT

I would remove the doorbell from your account, perform the reset procedure and re-add it to your account to see if that helps.

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Wireless doorbell losing charge over night, no alerts, no ring etc.

rns-e — Sat, 22 Oct 2022 13:58:10 GMT

I've done the reset, but can't remove it from my account since it is locked to the account by our security alarm provider.

Re: Wireless doorbell losing charge over night, no alerts, no ring etc.

amars34 — Sat, 22 Oct 2022 14:19:19 GMT

My Arlo doorbell is not working properly either. It can record a live video manually, but does not detect motion or record video. I tried all those troubleshooting steps, including the reset and re-adding to the account but it did not work. Now an Arlo customer service agent is telling me that it’s my internet? Which I find it odd because the device worked all this time with the internet I have, plus the other Arlo cameras are working. I suggest contacting them for support. Though I have not had much success with their service.