topic Re: Wire free doorbell offline in Arlo Video Doorbell Wire-Free

Wire free doorbell offline

Cjr74 — Fri, 07 Oct 2022 01:29:50 GMT

I have a wire free doorbell and (2) Pro 4 cameras. It started with the doorbell going offline. I’d remove the battery and reinstall it will then go back online. Could be four days, hours or even just minutes. Now I have the same situation with the Pro 4’s. It goes back and forth between all 3 sometimes 2 offline at a time. It doesn’t matter which 2 but since configuration of 2. They still pick up motion and record but remain offline. I’m at my wits end. I’m about ready to toss them and move on to different camera company all together!!!!! I’ve spent days on this!!!

Re: Wire free doorbell offline

Cyngust — Fri, 07 Oct 2022 03:08:10 GMT

I'm following this topic because I'm having the same issue. Doorbell started going offline. Once I fixed it, my camera went down. When the camera finally connected again, the doorbell went offline again. I can no longer view the live feed and I do not get notifications, but it does save activity to the library.

Re: Wire free doorbell offline

StephenB — Fri, 07 Oct 2022 10:22:32 GMT

@Cjr74 wrote:

I have a wire free doorbell and (2) Pro 4 cameras. It started with the doorbell going offline. I’d remove the battery and reinstall it will then go back online. Could be four days, hours or even just minutes. Now I have the same situation with the Pro 4’s. It goes back and forth between all 3 sometimes 2 offline at a time. It doesn’t matter which 2 but since configuration of 2. They still pick up motion and record but remain offline.

Is this happening in both the app and a PC browser (my.arlo.com)?

Re: Wire free doorbell offline

Cjr74 — Fri, 07 Oct 2022 12:30:30 GMT

Up until you asked I hadn’t checked in a PC. I just checked and the same issue is happening on the PC. Same camera/cameras are offline on both PC and app.

Re: Wire free doorbell offline

StephenB — Fri, 07 Oct 2022 14:23:38 GMT

@Cjr74 wrote:

Up until you asked I hadn’t checked in a PC. I just checked and the same issue is happening on the PC. Same camera/cameras are offline on both PC and app.

If you have a subscription, you might want to try phone support. Go into the support section of the app, and select a camera in the subscription plan (doesn't matter which). Scroll down to the contact area, and you should see a phone option.

Re: Wire free doorbell offline

Cyngust — Fri, 07 Oct 2022 15:52:40 GMT

In addition to cameras randomly going offline, I am also not receiving notifications from the camera that's actually online.