topic Re: Arlo Video Doorbell Wire-Free playback issues in Arlo Video Doorbell Wire-Free

Arlo Video Doorbell Wire-Free playback issues

A3plew — Fri, 23 Sep 2022 03:00:49 GMT

I have a gigabit connection with a deco mesh wifi 6 system. I have 2 . 1 and one new . My spotlight cameras work exactly as intended. I have them indoors to detect motion and record. I have direct storage option and can access it away from home with no issue. I recently added a doorbell. IT was setup to the hub initially. I noticed that the recordings freeze after about 10 seconds. sometimes even Immediately. I immediately googled. I tried moving the base to different areas of the living room that is only at max 15 feet to the door. It seemed to improve but then in the end same result. Then I set it up to the wifi directly and all the cloud recordings were perfect. I was gonna leave it like that until I learned the video calls when the door bell button was used lagged and stuttered. I put it back on the base and then it seemed like all cloud and local storage videos were fine. Now today it seems to keep happening at about 10 seconds. This is driving me crazy.

Re: Arlo Video Doorbell Wire-Free playback issues

ShayneS — Mon, 26 Sep 2022 20:17:46 GMT

Does it occur again after some time when connected to the base or only your router?

Re: Arlo Video Doorbell Wire-Free playback issues

A3plew — Tue, 27 Sep 2022 23:54:10 GMT

It occurs on the base. connecting straight to the router it seemed to be working normally for the motion activated clips. I noticed the clips when connected to the router were shorter in length. The problem was when connected to the router now the video calls lagged. I put it back on the base and reset and rearranged the base station. It seems to always happen at 10 seconds. I move the base station closer and it improved but it happens occasionally still either immediately when the video motion occurs or if it happens its either at 6 seconds or after it hits 10 seconds. When I repaired it the base station and the door bell were only inches apart and it still had the same freezing issues. What's strange is that when you scrub the video it seems to play normally. Even taking the flash drive out and playing on the computer the freezes occur but scrubbing even for a second forward tends to make the video unfreeze. maybe a encoding issue on Arlos end? now it happens less frenquently but it still happens. I was close to just returning it and switching brands. but I like my arlo essential cameras . no issues with those.

Re: Arlo Video Doorbell Wire-Free playback issues

ShayneS — Wed, 28 Sep 2022 17:57:02 GMT

Does the 10-second freeze occur on both cloud and Local storage recordings? What's the result when phone is connected via LTE?

Re: Arlo Video Doorbell Wire-Free playback issues

A3plew — Wed, 28 Sep 2022 23:23:38 GMT

Yes it occurs on cloud and local storage.

Re: Arlo Video Doorbell Wire-Free playback issues

ShayneS — Fri, 30 Sep 2022 23:31:47 GMT

Does the same occur over mobile data?

Re: Arlo Video Doorbell Wire-Free playback issues

A3plew — Sat, 01 Oct 2022 05:23:53 GMT

Yes

Re: Arlo Video Doorbell Wire-Free playback issues

ShayneS — Mon, 03 Oct 2022 17:15:01 GMT

Does this occur on android or iOS?

Re: Arlo Video Doorbell Wire-Free playback issues

A3plew — Fri, 07 Oct 2022 01:50:17 GMT

I gave up. I ended up just returning it to amazon. I chose a HomeKit secure video doorbell and now everything works and Im happy. I love my arlo essential cameras though.

Re: Arlo Video Doorbell Wire-Free playback issues

ShayneS — Mon, 10 Oct 2022 20:16:34 GMT

Thanks for the update. Please let me know if you have any other questions.