topic Re: Red on Doorbell in Arlo Video Doorbell Wire-Free

Red on Doorbell

jmbongiovanni — Sat, 24 Sep 2022 19:54:09 GMT

So, my Alro doorbell looks like this:

I'm guessing that this is bad.

Jim

Re: Red on Doorbell

ShayneS — Mon, 26 Sep 2022 23:57:29 GMT

Hi @jmbongiovanni

Can you provide more detail regarding this image & camera?

Thank you

Re: Red on Doorbell

jmbongiovanni — Tue, 27 Sep 2022 00:13:43 GMT

I'm not sure what else I can tell you. It is an Arlo Wired Video Doorbell, and it hasn't taken a video (on its own) since August 30th. The doorbell chime works, as does the message function. If I connect to it using the Arlo app I can get a live feed from the camera, but that's about it. I have no idea why the area above the doorbell button or the sensor (I'm guessing) are red. I was hoping you could tell me that.

Jim

Re: Red on Doorbell

ShayneS — Tue, 27 Sep 2022 17:09:31 GMT

Thanks for the update, I didn't know if there was a camera flash causing some sort of reflection, so I wanted to verify. I would suggest reaching out to the Support Team to further investigate this and request an RMA while you are under warranty. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Red on Doorbell

jmbongiovanni — Tue, 27 Sep 2022 18:05:01 GMT

Nope, no flash. It's r5eally strange, don't you think.

I'll check with support on the app.

Jim

Re: Red on Doorbell

ShayneS — Tue, 27 Sep 2022 18:50:32 GMT

Perfect, keep me updated.