topic Re: 2nd doorbell won't connect to wifi in Arlo Video Doorbell Wire-Free

2nd doorbell won't connect to wifi

KenMcGrew — Mon, 19 Sep 2022 18:47:09 GMT

bought 2 Essential wireless doorbells from Amazon. First one I set up connected to wifi without an issue. 2nd one will not connect. I follow the steps where I scan the QR code and I do get the tone and press continue. the doorbell flashes white for 17 seconds and then changes to red for a few seconds and then just turns off. I have tried a half dozen times, but no joy. I tried chatting with support and got a message that I was connected, but no one ever responded to my texts.

Re: 2nd doorbell won't connect to wifi

ShayneS — Wed, 21 Sep 2022 21:41:04 GMT

Hi @KenMcGrew

Are you still experiencing this issue with installing your doorbell camera?

Re: 2nd doorbell won't connect to wifi

KenMcGrew — Wed, 21 Sep 2022 21:54:01 GMT

Yes. I had opened a ticket with support as well as this community and haven't heard anything back yet. The issue I am experiencing with my 2nd doorbell is not in the docs I have seen.

Re: 2nd doorbell won't connect to wifi

ShayneS — Thu, 22 Sep 2022 18:36:19 GMT

Have you tried factory resetting the doorbell then try to pair again?

Re: 2nd doorbell won't connect to wifi

KenMcGrew — Fri, 23 Sep 2022 14:28:01 GMT

I did a factory reset last night. Made no difference. After scanning the QR code and hitting Continue, it flashes white for 17 seconds, then changes to flashing red for a few seconds and then turns off, just like before the reset.

Re: 2nd doorbell won't connect to wifi

ShayneS — Fri, 23 Sep 2022 15:45:14 GMT

I sounds like this camera my be faulty, were these purchased refurbished or used by chance?

Re: 2nd doorbell won't connect to wifi

KenMcGrew — Fri, 23 Sep 2022 15:51:35 GMT

They were both purchase new thru Amazon ordered September 11 and delivered September 14. Who should I go thru if it is defective? I've thrown all the packaging away.

Re: 2nd doorbell won't connect to wifi

ShayneS — Fri, 23 Sep 2022 16:26:39 GMT

@KenMcGrew

Amazon would be the fastest especially with their return policy.