topic Wire free doorbell not showing up in setup? in Arlo Video Doorbell Wire-Free

Wire free doorbell not showing up in setup?

Arealhuman — Wed, 10 Feb 2021 04:45:10 GMT

Just purchased a wire-free doorbell and downloaded the Arlo app when I click into it it says to set up a new device and when I click doorbells it lists video doorbell, audio doorbell, chime.

When I click video doorbell it seems like it takes me to the wired video doorbell setup.

It mentions the power kit which didn't come with mine as well as tapping into an existing chime etc.

There is no place to click or no separate option for the wire-free doorbell.

Re: Wire free doorbell not showing up in setup?

jguerdat — Wed, 10 Feb 2021 15:26:37 GMT

Android or iOS? I just checked Android and I see both options. Try reinstalling the app.

Re: Wire free doorbell not showing up in setup?

JamesC — Wed, 10 Feb 2021 18:34:51 GMT

Arealhuman,

Both Android and iOS should provide options to installed the Wire-Free or Wired versions.

Please make sure you have the latest version of the Arlo mobile app installed from the app store.

JamesC

Re: Wire free doorbell not showing up in setup?

Damot — Mon, 22 Feb 2021 21:02:37 GMT

My so recently updated (Android) and the wire free doorbell option has been removed and I now cannot connect the doorbell.

Re: Wire free doorbell not showing up in setup?

jguerdat — Tue, 23 Feb 2021 15:44:42 GMT

Just checked this on my phone and see the same thing. A removal and reinstall of the app fixed it.