topic Re: Wireless doorbell app problem in Arlo Video Doorbell Wire-Free

Wireless doorbell app problem library goes to previous day

Bayardmm — Tue, 06 Sep 2022 18:36:01 GMT

When I’m notified of detected motion and I open the app and select Library it never goes to the current date, highlighted with green dot, it always goes to the preceding day. Is there a solution?

Re: Wireless doorbell app problem

jguerdat — Thu, 01 Sep 2022 12:51:58 GMT

Not sure this has anythinng to do with anything but is there a filter set? WHen you leave the library, do you have it set on the current day? I've found that viewing a different day when leaving the library/app will reopen for that day rather than current.

Re: Wireless doorbell app problem

Bayardmm — Thu, 01 Sep 2022 13:18:40 GMT

Only because I clear the library every evening and therefore I’m always leaving the app on the latest day. If I then get notifications, the next day, I would expect the App Library to open on the current day, especially when I try to view notifications that come up on my phone’s Home Screen.

Re: Wireless doorbell app problem

StephenB — Thu, 01 Sep 2022 17:20:46 GMT

@Bayardmm wrote:

Only because I clear the library every evening and therefore I’m always leaving the app on the latest day. If I then get notifications, the next day, I would expect the App Library to open on the current day, especially when I try to view notifications that come up on my phone’s Home Screen.

How are you opening the library? Are you pressing the count on the camera on the main screen? Or are you pressing the main library access?

FWIW, while I get why you'd always expect the library to start on the current day, I think there are other scenarios where it would make sense to open the library on the screen you accessed last. So I don't think I'd consider this a bug (and would be ok with either approach).

Re: Wireless doorbell app problem

Bayardmm — Fri, 02 Sep 2022 08:32:08 GMT

When I get multiple notifications I open the app and select the Library icon, which will have a green dot with the number of clips available. Then the library page will open on the previous days date. I then have to select today’s date to see the clips.

Re: Wireless doorbell app problem

ShayneS — Tue, 06 Sep 2022 18:37:00 GMT

Which version of the app are you using? does this occur on any of other devices?

Re: Wireless doorbell app problem

Bayardmm — Tue, 06 Sep 2022 19:54:15 GMT

3.6.8

Re: Wireless doorbell app problem

ShayneS — Tue, 06 Sep 2022 20:34:45 GMT

Is this with an Android device?

Re: Wireless doorbell app problem

Bayardmm — Fri, 23 Sep 2022 12:06:31 GMT

No, it’s an iPad ios15.6

Re: Wireless doorbell app problem

ShayneS — Mon, 26 Sep 2022 20:26:52 GMT

Can you update to version 15.7 and test again. Which version of the Arlo mobile app are you running?

Re: Wireless doorbell app problem

Bayardmm — Mon, 26 Sep 2022 20:42:01 GMT

3.6.8

Re: Wireless doorbell app problem

Bayardmm — Mon, 26 Sep 2022 21:26:15 GMT

What do you mean by 15.7. None of the firmware/software version are any where near those values.

Re: Wireless doorbell app problem

ShayneS — Mon, 26 Sep 2022 23:46:25 GMT

Depending on the Model, 15.7 is available for the iPad. You can find more info here: https://support.apple.com/en-us/HT201222

Thanks

Re: Wireless doorbell app problem

Bayardmm — Tue, 27 Sep 2022 07:18:22 GMT

Sorry, misunderstood. My iPad is running 15.7 and my phone is running 16.

Re: Wireless doorbell app problem

ShayneS — Tue, 27 Sep 2022 16:59:50 GMT

I am not able to replicate this issue as described with an iPad Pro running 15.7

When this issue occurs again would you be willing to send in a diagnostic log? I can provide further instructions.

Thanks