topic Re: Doorbell doesn’t record to library anymore in Arlo Video Doorbell Wire-Free

Doorbell doesn’t record to library anymore

Taub — Fri, 20 May 2022 23:12:22 GMT

Tickets opened with support but no contact now for two days.
Left with a security camera which is useless.
Wifi connected device does not record to library.

Arlo refuse to acknowledge the issue on their status board.

Truly frustrated with them.

Re: Doorbell doesn’t record to library anymore

StephenB — Sat, 21 May 2022 10:38:08 GMT

@Taub wrote:

Wifi connected device does not record to library.

Do you have a subscription? Usually this happens when the trial subscription ends.

Re: Doorbell doesn’t record to library anymore

cmj01 — Sat, 21 May 2022 11:00:03 GMT

I have the same problem and agree Arlo are useless. We rely on them to provide reliable security. Expecting financial compensation.

Re: Doorbell doesn’t record to library anymore

Taub — Sat, 21 May 2022 11:46:32 GMT

Yep. An active subscription non-wifi devices working normally. Anything wifi connected has now not been recording for 3 days.
Arlo engineers are allegedly working on the issue but even so. Seems a poor tech company who can’t roll back a change which has caused issues.

I’ve lost faith in them as a security provider.

Re: Doorbell doesn’t record to library anymore

Taub — Sat, 21 May 2022 11:49:38 GMT

Indeed.. what an awful security company.

Shall be changing my setup. You buy security products for security. When the provider has been down for >3 days you wonder whether there is any competence.

Re: Doorbell doesn’t record to library anymore

JamesC — Thu, 26 May 2022 19:34:41 GMT

The development team is currently reviewing reports of this issue. I will provide an update as soon as I know more.

JamesC

Re: Doorbell doesn’t record to library anymore

JamesC — Tue, 07 Jun 2022 21:25:13 GMT

A cloud side fix was release that should resolve this issue. Please try again and let me know if you still experience the same behavior.

JamesC

Re: Doorbell doesn’t record to library anymore

Ash_mck — Mon, 13 Jun 2022 16:27:30 GMT

I just renewed my subscription yesterday because I realized the recording stopped. It is still not recording any videos. It shows I have 18 notifications but the video screen is blank (no recordings)

Re: Doorbell doesn’t record to library anymore

jguerdat — Tue, 14 Jun 2022 13:33:44 GMT

Did you check Settings, Subscription, Manage Cameras to verify that the camera is activated?

Re: Doorbell doesn’t record to library anymore

LyndaE — Mon, 20 Jun 2022 22:24:13 GMT

Do you have to have a subscription for the videos to record to the library.

Re: Doorbell doesn’t record to library anymore

JamesC — Mon, 20 Jun 2022 23:03:22 GMT

LyndaE,

Yes an active Arlo Secure trial or subscription plan is required for content to be saved to the library. For more information on this, see here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

JamesC