topic Re: Vmb3500r4 in Arlo Video Doorbell Wire-Free

Video recording seems trimmed

Big-Al — Mon, 18 Apr 2022 17:03:18 GMT

When I viewed a recording for the first couple of times, there was a few seconds that were cut off after saving and post viewing. Is there anyway to recover those few seconds?

Re: Vmb3500r4

StephenB — Fri, 15 Apr 2022 11:41:03 GMT

@Big-Al wrote:
When I viewed a recording for the first couple of times, there was a few seconds that were cut off after saving and post viewing. Is there anyway to recover those few seconds?

Are you saying that you downloaded/edited the recording? For instance, by saving it to photos on an iOS device?

The app itself doesn't trim the recordings.

Re: Vmb3500r4

Big-Al — Fri, 15 Apr 2022 12:11:54 GMT

I did save it on an iOS device. But I didn’t trim/edit it

Re: Vmb3500r4

StephenB — Fri, 15 Apr 2022 14:31:02 GMT

@Big-Al wrote:
I did save it on an iOS device. But I didn’t trim/edit it

The app doesn't do any editing/trimming. Can you access the recording in the app again (perhaps using a PC browsing to my.arlo.com), and take another look?

Re: Vmb3500r4

Big-Al — Fri, 15 Apr 2022 16:17:39 GMT

I can still view the video in the app but the missing footage isn’t there either. I have seen that a few times before also. But I really needed it for a certain video

Re: Vmb3500r4

raj13 — Mon, 18 Apr 2022 20:12:24 GMT

You might be talking about the absence of pre-roll feature?

Is it wired or on battery?