topic Re: Arlo Doorbell (AVD2001Aer1.2) not answering on iphone. in Arlo Video Doorbell Wire-Free

Arlo Doorbell (AVD2001Aer1.2) not answering on iphone.

dukeo25 — Tue, 01 Mar 2022 05:47:52 GMT

Whenever I try to answer the doorbell on phone it sits there with a grey screen and after 10-12 seconds disconnects. I can't see or talk to the people at the other end.

I've restarted both my basestation and the Doorbell but no luck.

Doorbell Firmware is at 1.2.0.0_624_718aea3_c998ba4

Base station Firemware is 1.17.1.2_3864_0e6c162

When going into the Device Info for both items on Arlo App it says 'No updates available" in Firmware.

Running on an iPhone 11 with software at 15.3.1

I've also updated the app on my iphone.

Given everything is up to date I assume this is a bug that needs to be reported and resolved.

Re: Arlo Doorbell (AVD2001Aer1.2) not answering on iphone.

StephenB — Tue, 01 Mar 2022 11:27:06 GMT

Have you tried a different video resolution?

Re: Arlo Doorbell (AVD2001Aer1.2) not answering on iphone.

dukeo25 — Tue, 01 Mar 2022 21:50:18 GMT

Yes. By Default I had it set to 720x720 (lowest setting) and have tried changing to 1080x1080 but still no luck.

Additionally - I can live view the camera OK - its only when trying to accept calls

Re: Arlo Doorbell (AVD2001Aer1.2) not answering on iphone.

dukeo25 — Fri, 04 Mar 2022 01:21:27 GMT

Does anyone know how I can get Arlo to look at this/acknowledge this is a bug they are working on?

Re: Arlo Doorbell (AVD2001Aer1.2) not answering on iphone.

JamesC — Mon, 07 Mar 2022 17:37:43 GMT

dukeo25,

Do you have any other mobile devices you could test to see if you still experience the same behavior?

If you would like to open a support ticket on this issue, take a look here for more information on how to do so: Arlo Support Options

JamesC