topic Re: Purchased Video Doorbell Wirefree can't activate trial period in Arlo Video Doorbell Wire-Free

Purchased Video Doorbell Wirefree can't activate trial period

WilPrive — Thu, 10 Feb 2022 19:52:28 GMT

Can not activate free trial period secure

Re: Purchased Video Doorbell Wirefree can't activate trial period

StephenB — Thu, 10 Feb 2022 22:44:50 GMT

@WilPrive wrote:

Can not activate free trial period secure

Are you in a country where Arlo offers a subscription? https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Purchased Video Doorbell Wirefree can't activate trial period

WilPrive — Fri, 11 Feb 2022 08:16:01 GMT

Yes, i purchased it in the Netherlands, on the box the text “free trial” . So my question, how i get my free trial

Re: Purchased Video Doorbell Wirefree can't activate trial period

StephenB — Fri, 11 Feb 2022 11:11:32 GMT

@WilPrive wrote:
Yes, i purchased it in the Netherlands, on the box the text “free trial” . So my question, how i get my free trial

It should have opted you in automatically. Have you checked the subscription section of the app (or my.arlo.com)?

Re: Purchased Video Doorbell Wirefree can't activate trial period

WilPrive — Fri, 11 Feb 2022 15:40:13 GMT

It did not opted automatically. I have not a subscription in the section of the app (or my.arlo.com).

Re: Purchased Video Doorbell Wirefree can't activate trial period

StephenB — Fri, 11 Feb 2022 15:57:23 GMT

@WilPrive wrote:

It did not opted automatically. I have not a subscription in the section of the app (or my.arlo.com).

@JamesC : is this something you can escalate?

@WilPrive: You could also try exchanging with the seller.

Re: Purchased Video Doorbell Wirefree can't activate trial period

JamesC — Fri, 11 Feb 2022 17:41:10 GMT

WilPrive.

Where did you make the purchase? Is the doorbell new and was the box unopened?

JamesC

Re: Purchased Video Doorbell Wirefree can't activate trial period

WilPrive — Fri, 11 Feb 2022 20:14:16 GMT

I Purchased the doorbell at BOL.com and the box was unopened. What do you need to give me the free trial period?

Re: Purchased Video Doorbell Wirefree can't activate trial period

WilPrive — Sat, 12 Feb 2022 08:44:51 GMT

I just received an e-mail from ARLO what I can do with the wire free doorbell with a 3 month trial for Arlo secure, but it is not activated automatically? So how can you help me?

Re: Purchased Video Doorbell Wirefree can't activate trial period

JamesC — Mon, 14 Feb 2022 17:22:43 GMT

WilPrive,

If the doorbell did not apply the trial automatically upon installation, this could indicate that the trial plan was already previously claimed before your purchase. I encourage you to reach out to your original place of purchase and request an exchange.

JamesC