topic Re: Arlo Essential Video Doorbell Wire-Free in Arlo Video Doorbell Wire-Free

Arlo Essential Video Doorbell Wire-Free

Mikew11 — Thu, 10 Feb 2022 17:52:47 GMT

I have tried everything, but I cannot get the app to pick up scan of QR code behind battery to set-up. I have used my iphone and ipad, as well as taken pictures of each. Has anyone been able to use IOS and set up one of these products?

Re: Arlo Essential Video Doorbell Wire-Free

JamesC — Fri, 11 Feb 2022 22:31:50 GMT

Mikew11,

Take a look at the troubleshooting steps here for QR code issues: The Arlo app won’t read the printed QR code on my Arlo device

If you're still experiencing the same behavior, try factory resetting your camera and then attempt to onboard again after the reset: How do I reset my Arlo Essential Video Doorbell?

JamesC

Re: Arlo Essential Video Doorbell Wire-Free

tdlaugh — Fri, 11 Feb 2022 21:24:35 GMT

The QR code behind the battery is so small, and tucked up into a corner so it's hard not to have shadows, that it is not possible to scan. And the ARLO QR reader does not allow zoom in/out to help enlarge the image. Very poor product design and not sure how this made it through QC and initial testing. I've tried every suggestion in the ARLO support and a few more including using a magnifying glass to enlarge and printing out a hard copy photograph and nothing has worked. What do you recommend I do with this device if it can't be connected?