topic Arlo Wireless Doorbell Protective Film in Arlo Video Doorbell Wire-Free

Arlo Wireless Doorbell Protective Film

V115 — Sun, 23 Jan 2022 23:38:15 GMT

The top half appears to have a protective film. If it’s not a film it’s scratches very bad. I tried taking it off but it won’t come off just a scratches like a film would. If I’m not supposed to remove it, why don’t the instructions say so?

Re: Arlo Wireless Doorbell Protective Film

JamesC — Tue, 25 Jan 2022 19:05:44 GMT

V115,

Any protective film should not be difficult to remove. Consider posting a screenshot of what you're seeing so we have a better understanding of what it is you're describing.

JamesC

Re: Arlo Wireless Doorbell Protective Film

V115 — Sat, 29 Jan 2022 01:04:18 GMT

The top portion looks like it has a film. It scratches easily by light touch.

Re: Arlo Wireless Doorbell Protective Film

V115 — Sat, 29 Jan 2022 01:05:52 GMT

See photo

Re: Arlo Wireless Doorbell Protective Film

RMSJAMES — Sun, 10 Jul 2022 22:06:10 GMT

I am having the same issue. I cannot figure out how to post a photo on here.

Re: Arlo Wireless Doorbell Protective Film

RMSJAMES — Sun, 10 Jul 2022 22:07:37 GMT

I am having the same issue. How do I post a photo or where can I send it to you ?

Re: Arlo Wireless Doorbell Protective Film

StephenB — Sun, 10 Jul 2022 22:39:41 GMT

@RMSJAMES wrote:

I am having the same issue. How do I post a photo

There is a paper clip icon below the post area you can use to attach a file, and a camera icon above the post area that will embed the photo in the post.

Note if the image is jpeg, you will need to change the extension to jpg.

Re: Arlo Wireless Doorbell Protective Film

Giancarlofs — Sun, 17 Jul 2022 02:02:38 GMT

It is unfortunate that it is not clear in the instructions that the top is easy to get scratches. I just bought Arlo and with a light touch with my fingers it scratches.

Re: Arlo Wireless Doorbell Protective Film

Iestyn — Wed, 20 Jul 2022 18:54:35 GMT

Here is a screen shot of the top half of my Arlo doorbell. Is this the protective screen or the temporary protective cover that won't come off:

Thanks...

Iestynm

Re: Arlo Wireless Doorbell Protective Film

StephenB — Wed, 20 Jul 2022 21:23:27 GMT

@Iestyn wrote:

Is this the protective screen or the temporary protective cover that won't come off:

It looks like film intended to be removed to me.

Re: Arlo Wireless Doorbell Protective Film

Iestyn — Wed, 20 Jul 2022 21:26:24 GMT

Okay. I'll have someone with longer nails try and get this off.

Iestyn

Re: Arlo Wireless Doorbell Protective Film

Film — Fri, 05 Aug 2022 02:54:06 GMT

Curious if you made any progress with this. As you can see from the picture (below), mine looks terrible and has thus far resisted any attempts made to remove it.

Re: Arlo Wireless Doorbell Protective Film

Film — Fri, 05 Aug 2022 02:49:42 GMT

Re: Arlo Wireless Doorbell Protective Film

Iestyn — Fri, 05 Aug 2022 04:53:11 GMT

Yes. I contacted Arlo and the cover is a protective film for the camera. It can easily marked with sharp objects including finger nails and is not removeable.

Sucks but at least I know before I created more marks on this film.

Iestyn

Re: Arlo Wireless Doorbell Protective Film

Film — Fri, 05 Aug 2022 12:33:37 GMT

Thanks for the reply. Glad I stopped trying. Wow...what an awful design. I'd say they should update their instructions and warn people, but mine was already pretty scratched up from kids, delivery people, etc. even before I tried to remove it so "being careful" with it would only be marginally helpful.

Re: Arlo Wireless Doorbell Protective Film

PCharron — Sat, 03 Dec 2022 21:52:08 GMT

Same protective film on the round doorbell piece?

Re: Arlo Wireless Doorbell Protective Film

PCPR — Mon, 20 Mar 2023 23:27:27 GMT

What a stupid company. The scratching I did, and so many people have done could have been avoided so easily... I'm so upset.

Re: Arlo Wireless Doorbell Protective Film

Zeewulf — Thu, 01 Jun 2023 11:46:15 GMT

Same here, no mention in any of the literature that the top half has a protective piece on it for the sensor. So I tried taking it off thinking it was supposed to come off. Camera looks terrible now....