topic Unable to grant access to Video Door Bell to other Arlo accounts in Arlo Video Doorbell Wire-Free

Unable to grant access to Video Door Bell to other Arlo accounts

leegoldsborough — Sat, 15 Jan 2022 05:31:50 GMT

I don't seem to be able to grant access to the video doorbell via my Arlo account. I have tried to grant access to my wife and used the section to add my wife's name, e-mail, selected the door bell and selected 'Allow Access Rights'. The clicked on 'Send Invite'. My wife receives the e-mail and clicks on 'Create account'. She entered all the details and then clicked Submit - then get an error stating 'database service is currently down'. So... created an account directly via my.arlo.com and then click on 'Log In' rather than 'Create Account' - same error message!
We've tried using PC browser session and mobile phone - neither works.

Re: Unable to grant access to Video Door Bell to other Arlo accounts

JamesC — Tue, 18 Jan 2022 17:54:47 GMT

leegoldsborough,

Are you still experiencing this issue today?

JamesC

Re: Unable to grant access to Video Door Bell to other Arlo accounts

kV0s — Tue, 18 Jan 2022 18:05:14 GMT

Same issue here.

Re: Unable to grant access to Video Door Bell to other Arlo accounts

JamesC — Wed, 19 Jan 2022 00:06:25 GMT

This issue has been escalated internally and is currently being investigated.

Take a look at the workaround posted here: https://community.arlo.com/t5/Arlo-Pro-2/database-service-currently-down-message/m-p/1848763/highlight/true#M53204

JamesC

Re: Unable to grant access to Video Door Bell to other Arlo accounts

leegoldsborough — Tue, 18 Jan 2022 23:39:36 GMT

Hi James - yes I have still been experiencing the issue. I have tried the workaround though and it was successful.