topic Re: Essential Video Doorbell wire-free not found in Arlo Video Doorbell Wire-Free

Essential Video Doorbell wire-free not found

ggtuc — Thu, 13 Jan 2022 21:25:52 GMT

Removed video doorbell from wi-fi and tried to link it to a base station. Despite following all the steps precisely, it cannot be found. I tried it several times with two base stations both with firmware up to date. Then I attempted to hook it back up to wi-fi and now it cannot be found there either. Again all steps followed precisely camera scans QR code fine and I get the success tone. Then it just spins and spins. Doorbell is connected properly to wi-fi. For what it's worth mobile device I'm using to do the pairing is using latest Mac OS. Any ideas why I'm having issues? Thanks

Re: Essential Video Doorbell wire-free not found

StephenB — Fri, 14 Jan 2022 13:58:22 GMT

@ggtuc wrote:

Removed video doorbell from wi-fi and tried to link it to a base station.

What base station model(s) do you have?

Re: Essential Video Doorbell wire-free not found

ggtuc — Fri, 14 Jan 2022 20:24:59 GMT

VMB4000r3 and VMB4500r2. I've tried to connect to both with no success.

Re: Essential Video Doorbell wire-free not found

JamesC — Fri, 14 Jan 2022 20:59:20 GMT

After removing the doorbell, did you complete a factory reset prior to attempting to reclaim it?

Make sure to follow these steps to complete the reset: How do I reset my Arlo Essential Video Doorbell?

JamesC

Re: Essential Video Doorbell wire-free not found

MarkMagruf — Fri, 14 Jan 2022 21:38:31 GMT

I found the router freq HAS to be 2.4 G if that is required of your device. It will NOT connect to a faster or slower speed. I found that out through trial and error. My router has 5 AND 2.4 as it turns out. I was trying to connect with the 5G connection until I realized maybe I should try the 2.4G... Bingo!

Good Luck.

Re: Essential Video Doorbell wire-free not found

ggtuc — Fri, 21 Jan 2022 14:59:02 GMT

Sorry for the late reply. The reset worked and I’m connected to the base station. But even after lowering the video quality settings I’m still getting a delay when we answer the doorbell on the phone. It’s about 2-3 seconds. It’s at a business and we primarily use it when we’re out to instruct delivery services. The router and base stations are a bit far away from the doorbell. But even when I had it connected to wi-fi with an extender, I was getting the same delay. Any thoughts on that?

Re: Essential Video Doorbell wire-free not found

MarkMagruf — Fri, 21 Jan 2022 16:49:13 GMT

no problem on delay. I am not using a base station. I connect directly to my router at my home. The camera is for the front porch area. Anyway, 2-3 second delay doesn't sound awful to me? it could be so many things, including your internet provider. I would say we have a 2 second delay, but I have not truly timed it. Hope you find the answer you are looking for. I was only commenting on the process of connecting to wifi... I saw frustration out there with NO connection. That was me until I found out when they say 2.4G WIFI they mean ONLY that frequency. It won't scan and connect to any other. I also have 5G and that was my problem. Anyway. Good luck!!