topic Re: Wirefree doorbell in Arlo Video Doorbell Wire-Free

Wirefree doorbell - app and just stays on connecting via the app with no video or recordings show.

Mattman200 — Mon, 03 Jan 2022 20:01:48 GMT

Hello,
I have had my doorbell for a few weeks now.
After about 2/3 days the doorbell doesn't work with the app and just stays on connecting via the app with no video or recordings show.
I have made sure all settings are correct several times. Even reset and connected it all again.
Only fix I can find is removing the battery and then putting it back it then it works like normal again for a couple of days but then just fails. Obviously this isn't helpful as I don't want to keep having to removed the doorbell and do this after a few days.
Wondering if there is a fix for this or if my doorbell is faulty?
Any help would be appreciated.

Re: Wirefree doorbell

jguerdat — Sat, 01 Jan 2022 14:45:52 GMT

While it could be faulty it's also possible that it's a connection issue between the doorbell and your router or base/hub, depending on it's connected. A weak signal and/or interference from another 2.4 GHz wireless device can cause this. Bring the doorbell closer to your router or base/hub to see if that makes a difference.

Re: Wirefree doorbell

Mattman200 — Sat, 01 Jan 2022 15:47:17 GMT

Thanks for your reply I will give this a try and see if things improve

Re: Wirefree doorbell

StephenB — Sat, 01 Jan 2022 17:55:06 GMT

@Mattman200 wrote:

Only fix I can find is removing the battery and then putting it back it

This sounds like you actually have the AVD2001, not the AVD1001. Can you confirm?

Re: Wirefree doorbell

Mattman200 — Sat, 01 Jan 2022 20:33:57 GMT

Yes my mistake I have the avdk2001.

Re: Wirefree doorbell

Mattman200 — Sat, 01 Jan 2022 22:41:21 GMT

AVD2001**

Re: Wirefree doorbell

Mattman200 — Thu, 20 Jan 2022 16:19:33 GMT

After about 10 resets it's finally working. Don't know why it's now decided to work as it should but it does.
They tired to blame the Internet speeds when they recommend 2mbps for pro 3 and 1mbps for door bell. 2 cameras and 1 doorbell = 5mbps upload and speed test done it runs at 17.5mbps upload. But somehow i need to upgrade my Internet.. This is an easy response and reply from them so they don't have to fix deeper routed problems. Its finally fixed now. Thanks for the help community. No thanks to actual arlo support!