topic Re: essential doorbell wire-free not answering calls on data. works ok with wifi in Arlo Video Doorbell Wire-Free

Essential doorbell wire-free not answering calls on data

67Pete — Fri, 10 Dec 2021 18:24:40 GMT

it try's to connect then stops trying after 10 seconds. Using apple 12 iOS 15.1.1

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

ShayneS — Fri, 10 Dec 2021 18:23:52 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

67Pete — Sun, 12 Dec 2021 01:55:15 GMT

I have uninstalled and reinstalled the app. I have removed the battery, removed the device off the Arlo app, reinstalled the battery, scanned for new devices, added the doorbell again, but still the same. Again it works perfect with wifi but times out after 10 seconds using data trying to connect. I am using iPhone 12 IOS 15.1.1

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

ShayneS — Wed, 15 Dec 2021 17:01:10 GMT

Which version of the Arlo mobile app are you using?

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

67Pete — Fri, 17 Dec 2021 04:59:13 GMT

3.5.10 (2888)

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

ShayneS — Fri, 17 Dec 2021 18:44:53 GMT

Can you try updating to iOS 15.2 and test again? I am not able to replicate this issue as described.

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

67Pete — Sun, 19 Dec 2021 01:00:13 GMT

yes already done that. It now tries to connect for 30 seconds and stops. no connection is ever achieved on data.

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

67Pete — Sun, 19 Dec 2021 05:51:40 GMT

It works with my sons phone. He is Optus. I put his SIM card in my phone and it works.
I am Telstra so it seems to be not able to work on Telstra data

Re: essential doorbell wire-free not answering calls on data. works ok with wifi

ShayneS — Mon, 20 Dec 2021 18:03:47 GMT

@67Pete

I suggest calling your mobile carrier in regards to the mobile data causing an issue with you SIP calls. There might be a streaming limit of some sort.