topic Re: AVD2001 Won't discover in App in Arlo Video Doorbell Wire-Free

AVD2001 Won't discover in App

Norrisk66 — Tue, 05 Oct 2021 15:58:11 GMT

My AVD2001 is unable to be discovered by the wifi network. It was working for 3 months until my free subscription expired (at which time I discovered it is NOT COMPATIBLE with my ARLO Basestation like it was originally claimed to be-which is an entirely different subject).

When I couldn't connect to my basestation, I removed and attempted to reconnect it to my WIFI. Now it will not discover.

I have enabled location services, ensured that my iPHONE 12 is connected to my 2.4 GHZ wifi network.

I initially press the doorbell button, aim it at the QR code on my phone, at which time I hear the chime.

The app on my phone then has a circular timer that says it is discovering ARLO items in the area. The doorbell will chime again. But the app on my phone keeps spinning and never connects to the internet.

Re: AVD2001 Won't discover in App

JamesC — Tue, 05 Oct 2021 19:11:20 GMT

Have you factory reset the doorbell? For instructions on how to do so, take a look here: How do I reset my Arlo Essential Video Doorbell?

JamesC

Re: AVD2001 Won't discover in App

Norrisk66 — Tue, 05 Oct 2021 19:17:57 GMT

I have not tried this reset. However, I am not hooked to AC power-just the battery.

How will this work with battery only?

Re: AVD2001 Won't discover in App

JamesC — Tue, 05 Oct 2021 19:22:18 GMT

Norrisk66,

AC power is only needed when using the reset option within the mobile app. To manually factory reset, just follow the steps listed in the article and then attempt onboarding the device.

JamesC

Re: AVD2001 Won't discover in App

Norrisk66 — Wed, 13 Oct 2021 12:29:47 GMT

The reset fixed my issue.

However, the doorbell is basically still useless since It will not store recordings on my arlo smart hub like the Amazon description told me it would.

Arlo needs to come out with a way to make these hook to the basestation like all the arlo cameras once did.

Re: AVD2001 Won't discover in App

StephenB — Wed, 13 Oct 2021 13:03:25 GMT

@Norrisk66 wrote:

Arlo needs to come out with a way to make these hook to the basestation

They've said they will add that - hopefully it will be soon.

Re: AVD2001 Won't discover in App

JamesC — Thu, 09 Dec 2021 19:43:42 GMT

AVD2001 Base Station/SmartHub support is now available with the latest AVD2001 firmware update. Make sure your Arlo Essential Wireless Video Doorbell is using the latest firmware version and you will now be able to sync directly to your Base Station/SmartHub.

Compatible Base Stations/SmartHub models include: VMB4000, VMB4500, VMB4540 and VMB5000

Please note that HomeKit integration is not yet available for AVD2001. Now that Base Station support is available, we plan to add HomeKit integration early next year. Stay tuned for updates.

JamesC

Re: AVD2001 Won't discover in App

Norrisk66 — Thu, 09 Dec 2021 23:17:41 GMT

I am now able to connect my AVD2001 doorbell to my base station now which is great.
However, I am still unable to set the doorbell to record video when motion is sensed. Am I missing something?

Re: AVD2001 Won't discover in App

JamesC — Fri, 10 Dec 2021 19:34:27 GMT

Norrisk66,

You will need to have local storage enabled, or have an active Arlo Secure subscription to be able to record activity to the cloud.

JamesC

Re: AVD2001 Won't discover in App

Norrisk66 — Fri, 10 Dec 2021 22:47:55 GMT

I have local storage enabled and a 32GB flash drive inserted. I checked the box in the settings to record until motion stops. I get a notification of motion on the doorbell, but it never records the footage in my library like my other Arlo pro cameras do.