topic Re: Charging for Firmware updates? in Arlo Video Doorbell Wire-Free

Charging for Firmware updates?

Dmreaid — Thu, 31 Dec 2020 20:21:25 GMT

We just purchased the wired video doorbell and it was working great, we needed to change out the base to get a greater angle so when we reconnected all the wires it would not connect back to our phones. It does the breathing LED and will chime when pressed but nothing else. When I called support the told me we would have to pay $100 to update the firmware and that this is a yearly occurrence. We would have to pay the $100 or our doorbell would not work. I cannot find anything about having to pay to update the doorbell or similar subjects. At this point I’m ready to return it and go with another supplier.
Has anyone else had this issue or know anything about this?

Re: Charging for Firmware updates?

dcfox1 — Thu, 31 Dec 2020 20:53:08 GMT

It is a scam number you called. If you searched for it they make it look real. Arlo does not charge for firmware updates. The same has been been posted before. Use the contact number at the bottom of this page where it says "contact us".

Re: Charging for Firmware updates?

JamesC — Mon, 04 Jan 2021 17:48:52 GMT

Dmreaid,

As mentioned above, Arlo does not charge for firmware updates. If you wish to contact support use the following link: Arlo Support Center

Did you remove the doorbell from your account at any point? What are you seeing in the Arlo mobile app?

JamesC