topic Re: Cannot connect chime2 to wifi router in Arlo Video Doorbell Wire-Free

Cannot connect chime2 to wifi router

george_c — Sat, 04 Dec 2021 18:55:25 GMT

I am adding another chime2 to the doorbell but it will not connect to the WiFi router.

Re: Cannot connect chime2 to wifi router

jguerdat — Sun, 05 Dec 2021 15:39:25 GMT

Did you try resetting the chime?

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Arlo-Chime-2

Re: Cannot connect chime2 to wifi router

george_c — Sun, 05 Dec 2021 16:14:16 GMT

I will give that a shot.

Re: Cannot connect chime2 to wifi router

george_c — Sun, 05 Dec 2021 17:20:53 GMT

That did not help.

After I scan the QR code, plug in the chime, then tap on "YES, CONTINUE" the screen shows an attempting to connect, but after a couple minutes an error message comes up:

"Unable to join Arlo_2ZVV Please make sure the chime you scanned is plugged in. (CANCEL / TRY AGAIN)"

I have tried this now dozens of times.

Interestingly, if I look at my WiFi connection screen, I have an available network with the name "Arlo_2ZVV" and a comment "Authentication error occurred." If I tap on it, a screen comes up requesting a password, but I do not know what that could be.

Re: Cannot connect chime2 to wifi router

jguerdat — Mon, 06 Dec 2021 15:09:27 GMT

It's been a while since I set up a chime but I believe you have to connect to the chime's WiFi (the Arlo_2ZVV) for setup. You may need to do this manually as you step through the setup process.

Re: Cannot connect chime2 to wifi router

george_c — Mon, 06 Dec 2021 16:18:55 GMT

But I do not have the password to sign into the device.

Re: Cannot connect chime2 to wifi router

JamesC — Mon, 06 Dec 2021 21:37:26 GMT

george_c,

The Chime 2 will broadcast a connection to your mobile device during setup, this is used to hand off information from the Chime to your mobile device and network. There is no password for this, it should complete automatically. Do you have any other mobile devices you could try using during setup to see if you experience the same behavior?

Additional troubleshooting steps can be found here:

What do I do when Arlo fails to discover my Arlo Chime 2?

JamesC

Re: Cannot connect chime2 to wifi router

george_c — Tue, 07 Dec 2021 02:14:55 GMT

That is what I have been trying to do, even with the router, smartphone and Chime2 in the same room. I also tried signing on directly; that's where the password is needed.

I already had joined another Chime2 previously (see my first post) so I think the problem is with the ringer and not my smartphone.

Re: Cannot connect chime2 to wifi router

george_c — Tue, 07 Dec 2021 03:10:56 GMT

I reset the Chime2 again and finally made the connection.