Getting the Essential Wire Free to ring on two phones

Nielson21 — Sun, 21 Nov 2021 13:34:02 GMT

Dear all,

After installing the doorbell, getting an account I tried to invite my wife as well as a friend.

The mail was sent but we didn't succeed in coupleing the device to her account.

Untill I read somewhere that the invite had to be acknowlegded on a device not beeing a phone.

This worked....but now...

The doorbell only rings or better calls with my phone. Is it possible to also let it ring on her phone the same time.

Or isn't that a possiblity.

A different question if I want to hardwire the battery which transformer is there for being sold???

Best regards,

N. Pouw

The Netherlands.

Re: Getting the Essential Wire Free to ring on two phones

JamesC — Mon, 22 Nov 2021 18:47:58 GMT

Nielson21,

If you've completed setup using Grant Access, the shared account should also receive a call when the doorbell button is pressed.

Make sure you've completed sharing via Grant Access as described here: How do I add friends to my Arlo account?

Also be sure that she is logged in to the shared account on her device.

JamesC