topic Re: Door bell won't connect to wi-fi or base. in Arlo Video Doorbell Wire-Free

Door bell won't connect to wi-fi or base.

AB2015 — Fri, 29 Oct 2021 00:43:21 GMT

Just opened a brand new avd2001 doorbell and can't get it to connect to wi-fi or base. It goes through everything, scans the QR code and flashes white leds then turns red and app says it can't connect. I've tried other suggestions in other threads such as resetting the base and doorbell with no luck. Any suggestions?

Re: Door bell won't connect to wi-fi or base.

AB2015 — Fri, 29 Oct 2021 00:43:59 GMT

Also firmware doesn't show any updates available.

Re: Door bell won't connect to wi-fi or base.

jguerdat — Fri, 29 Oct 2021 11:20:57 GMT

Have you reset the doorbell?

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Door bell won't connect to wi-fi or base.

StephenB — Fri, 29 Oct 2021 11:27:01 GMT

@AB2015 wrote:
Just opened a brand new avd2001 doorbell and can't get it to connect to wi-fi or base.

You can't pair it with a base yet - Arlo says they are adding that feature, but haven't said when.

Of course you do need to be careful to type the SSID/Network name and passphrase correctly (both are case sensitive).

If you have unusual characters in either of those, you might try changing them.

Re: Door bell won't connect to wi-fi or base.

AB2015 — Fri, 29 Oct 2021 11:27:38 GMT

I've reset the doorbell and base twice.

Re: Door bell won't connect to wi-fi or base.

AB2015 — Fri, 29 Oct 2021 11:30:16 GMT

Should it connect to my wi-fi? I'm ok with it not pairing with the base. It finds my router when I try to add it and I've put the correct password in multiple times but it continues not to accept it.

Re: Door bell won't connect to wi-fi or base.

StephenB — Fri, 29 Oct 2021 11:46:51 GMT

@AB2015 wrote:
Should it connect to my wi-fi?

Yes.

Is there something unusual in your network name or passphrase?

Re: Door bell won't connect to wi-fi or base.

Criswood — Wed, 03 Nov 2021 01:09:23 GMT

I have the same exact issue. Both of mine stopped working last week and I cannot get either to connect to wifi even after checking w/Arlo support. It goes through and says its connected to wifi and then at the very end it says it is still disconnected. At a loss here.

Re: Door bell won't connect to wi-fi or base.

JamesC — Thu, 04 Nov 2021 17:05:39 GMT

Criswood,

Could you provide more details? What troubleshooting steps have you already taken? Where are you seeing it say it's disconnected?

JamesC

Re: Door bell won't connect to wi-fi or base.

KeithJonesIT — Mon, 08 Nov 2021 17:32:17 GMT

I had the same issue and I found the solution!