topic Re: No Audio on 1st doorbell press in Arlo Video Doorbell Wire-Free

No Audio on 1st doorbell press

James6 — Mon, 04 Oct 2021 12:53:36 GMT

I have noticed recently that when someone presses the doorbell the audio isn’t working. I can hear them but they can’t hear me.
I have reset, removed, and re added the doorbell but this didn’t fix it. I have had the doorbell replaced and the same issue is happening.
I found through testing that if I hang up and press the doorbell again straight away the audio then works however that doesn’t really help as someone coming to the door isn’t going to press the bell a second time.
Does anyone else have this issue?

Re: No Audio on 1st doorbell press

JamesC — Wed, 06 Oct 2021 16:56:18 GMT

James6,

Are you able to reproduce this issue 100% of the time or is it intermittent?

What model phone are you using? Do you have the latest version of the Arlo mobile app installed?

JamesC

Re: No Audio on 1st doorbell press

James6 — Wed, 06 Oct 2021 16:58:30 GMT

I have the latest app version and using the iPhone X - and yes I am able to replicate the issue 100% of the time

Re: No Audio on 1st doorbell press

Oddmanout — Wed, 08 Dec 2021 16:01:09 GMT

I have this same issue. I have reset, reconnected, connected via hub, connected via wifi directly.
If I select the camera to view and listen or talk normally it functions very well. Soon as someone presses the doorbell button, when I answer the call on my android phone, I can't talk to the person at the door.