topic Re: video doorbell has went offline and i can’t get it back online in Arlo Video Doorbell

video doorbell has went offline and i can’t get it back online

FrustratednNC — Wed, 07 Sep 2022 22:39:42 GMT

My video doorbell has went offline and i can’t get it back online. I have googled a phone number which connected me to scammers. I can’t locate a live body. I have been given so many Arlo articles i feel as if I should work for them. I have completely removed and added the doorbell, reset and opened numerous cases with support with NO resolution.

Re: Unhappy Customer

StephenB — Wed, 07 Sep 2022 10:03:22 GMT

@FrustratednNC wrote:

My video doorbell has went offline and i can’t get it back online. I have googled a phone number which connected me to scammers. I can’t locate a live body.

Do you have a subscription for the doorbell (either paid or trial)?

Re: Unhappy Customer

FrustratednNC — Wed, 07 Sep 2022 11:58:59 GMT

Yes, Paid and i have since cancelled since I have been paying for it and it isn’t working.

Re: Unhappy Customer

jguerdat — Wed, 07 Sep 2022 14:03:34 GMT

Resubscribe and use Settings, Support (which you should have done in the first place) to talk to support.

Re: Unhappy Customer

FrustratednNC — Wed, 07 Sep 2022 14:24:57 GMT

I have already disconnected them and installed Blink. I have been “chatting” with support for about 2 weeks now and no one has asked me to do this.

Thank you for trying to assist.

Re: video doorbell has went offline and i can’t get it back online

ShayneS — Thu, 08 Sep 2022 20:07:43 GMT

Hi @FrustratednNC

Thank you for the feedback, If you still have your devices I would be happy to assist you. I will also be looking in to the case you opened regarding this report. Please let me know if you have any questions.

Shayne

Re: video doorbell has went offline and i can’t get it back online

ShayneS — Thu, 08 Sep 2022 20:11:43 GMT

I wanted to let you know I have provided your case to the appropriate team regarding your experience with support.

Please let me know if there is anything I can do for you, we would love to keep you as a valued Arlo customer.

Re: video doorbell has went offline and i can’t get it back online

FrustratednNC — Thu, 08 Sep 2022 23:04:23 GMT

I do still have my devices.

Re: video doorbell has went offline and i can’t get it back online

FrustratednNC — Fri, 09 Sep 2022 02:00:04 GMT

Will someone be contacting me?

Re: video doorbell has went offline and i can’t get it back online

ShayneS — Fri, 09 Sep 2022 08:10:56 GMT

I can definitely have someone follow up with you if you would like to resolve the issue with your Doorbell.

I wanted to touch base with you since you mentioned installing the Blink device already.