topic Re: Doorbell Motion alerting when not selected in Arlo Video Doorbell

Doorbell Motion alerting when not selected

Dvjohnson — Tue, 19 Oct 2021 12:22:01 GMT

I keep getting motion alerts on my doorbell despite it not being selected. I have contacted Arlo and the solution they provided did not work (delete activity zone, add it back, etc). Is there a solution for this?

Re: Doorbell Motion alerting when not selected

StephenB — Tue, 19 Oct 2021 12:51:16 GMT

@Dvjohnson wrote:
I keep getting motion alerts on my doorbell despite it not being selected.

Not sure what you mean by "not being selected". Are you talking about the smart notification settings???

Activity zones and changing the motion sensitivity can reduce the notification rate. You can also suppress notifications via the smart notifications (turning off "vehicle" for instance).

If you don't want any motion alerts, you can disarm it.

Arlo doorbell

Cheyla22 — Tue, 19 Oct 2021 14:46:39 GMT

I have all my cameras set to only record certain things. And yet I get a notification for every little thing that makes a move. I've had these cameras for over a year now and this problem hasn't been fixed. This set was over $400, I shouldn't be dealing with this crap. Anybody else have this issue and know how to fix it?

Re: Doorbell Motion alerting when not selected

Kjx — Tue, 19 Oct 2021 16:45:54 GMT

I just got done talking to one of their Chat Agents.. He let me know that there's an issue with the smart alert feature and their engineers are working on it. It seems like the Smart alert feature is not following the custom zone that we have set.. These are happening on my Arlo Pro 4 Cameras facing a busy street.

Re: Doorbell Motion alerting when not selected

Dvjohnson — Tue, 19 Oct 2021 17:36:55 GMT

Correct, under the door bell smart notifications settings all options are turned off except people and I’m still getting notifications for motion.

Additionally, I have an activity zone set which the door bell seems to be ignoring. The door bell faces a busy street so I’m getting a lot of erroneous alerts.

Re: Doorbell Motion alerting when not selected

JamesC — Tue, 19 Oct 2021 18:26:56 GMT

The development team is currently investigating reports of this issue. We will provide an update as soon as we have more information.

JamesC

Re: Doorbell Motion alerting when not selected

Urshur — Tue, 15 Mar 2022 22:23:24 GMT

I've been having this exact same issue ever since I purchased the doorbell over a year ago. Is there any resolution?

Re: Doorbell Motion alerting when not selected

JamesC — Wed, 16 Mar 2022 19:15:57 GMT

The cloud fix for this issue has been released and you should be seeing the results of the fix now. You may need to remove and reapply activity zones and toggle your smart alerts now that the fix is available. Please let us know if you are still seeing inaccurate smart alerts and/or motion being detected outside your activity zones.

Thank you,

JamesC

Re: Doorbell Motion alerting when not selected

Urshur — Wed, 16 Mar 2022 22:13:06 GMT

It's more of an issue with the People filter getting turned off intermittently - at least 2-3 times a day. With the People filter on, I only get notifications for when a person is detected, as usual. But randomly I'll start getting a deluge of Motion detected notifications, and I'll go in to the app and see that the Person filter has been removed. I think that's the root of the problem.

Re: Doorbell Motion alerting when not selected

Urshur — Thu, 17 Mar 2022 16:07:51 GMT

If it helps, this is what it looks like. Lots of motion alerts, only People selected in Smart Notifications

Symptom

Re: Doorbell Motion alerting when not selected

JamesC — Fri, 18 Mar 2022 00:20:42 GMT

The team has found and resolved a cloud issue that was causing this behavior. Please monitor your cameras and let me know if you experience better results moving forward.

Thanks,

JamesC

Re: Doorbell Motion alerting when not selected

beezle — Fri, 18 Mar 2022 16:14:44 GMT

I continue to have this issue even with the latest release (ending in 8173366). I have tried turning motion sensing off and back on, etc. No difference.

Re: Doorbell Motion alerting when not selected

Urshur — Tue, 22 Mar 2022 17:24:19 GMT

I'm also still having this issue. The motion alerts always start off by coming in a pair, if that helps.

This is on iOS version 3.6 (3398), released 3/1/22.

Re: Doorbell Motion alerting when not selected

beezle — Tue, 22 Mar 2022 17:33:46 GMT

I have had to turn the Motion sensing completely off for my doorbell as it triggers motion at least every minute.

Re: Doorbell Motion alerting when not selected

JamesC — Tue, 22 Mar 2022 17:40:36 GMT

The team is currently reviewing these additional reports and is testing another cloud update that will be available soon. I will keep you updated as more information on this becomes available.

JamesC

Re: Doorbell Motion alerting when not selected

beezle — Sat, 26 Mar 2022 13:55:09 GMT

I should add that the motion triggers seem to happen with no apparent motion too.

Re: Doorbell Motion alerting when not selected

Urshur — Wed, 20 Apr 2022 19:06:54 GMT

I am still getting frequent motion alerts (5+ per minute) with only People selected in my Smart Notification filters. Things seemed to have improved a bit over the last couple weeks, but just today it's back to being almost unusable.

Re: Doorbell Motion alerting when not selected

beezle — Wed, 20 Apr 2022 19:59:10 GMT

Same here. Mine was good for a few weeks, now going crazy today.

Re: Doorbell Motion alerting when not selected

Urshur — Wed, 10 Aug 2022 18:16:35 GMT

Is there any resolution to this? I'm STILL getting tons of motion alerts even though I only have Person detection push notifications enabled.

Re: Doorbell Motion alerting when not selected

JamesC — Mon, 15 Aug 2022 20:27:29 GMT

Urshur,

How many alerts are you still seeing? What do the alert messages say?

JamesC