topic Re: Got power, no light, can't sync in Arlo Video Doorbell

Got power, no light, can't sync

SharonNiwot — Sun, 07 Aug 2022 21:11:53 GMT

I have a wired doorbell that I installed in December 2021. It worked fine until I had to change out my modem and when I went to change the settings to re-connect Arlo, there is no LED light at any time. There is power. So I can't sync the doorbell and therefore can't use it. Help please!!!!!!!! Again, there is definitely power and it had worked previously before losing the network. Thanks!

Re: Got power, no light, can't sync

ShayneS — Wed, 10 Aug 2022 16:09:39 GMT

Are you still experiencing this?

Re: Got power, no light, can't sync

SharonNiwot — Thu, 11 Aug 2022 13:30:00 GMT

Yes, we are still having this problem and I did confirm that our transformer is correct. Seems like the unit just stopped working and I'll likely need to replace it, hopefully under warranty. Any suggestions on how I go about that? It was purchased in Dec 2021. Thanks!

Re: Got power, no light, can't sync

jguerdat — Thu, 11 Aug 2022 13:32:03 GMT

Use Settings, Support to start the process.