topic Re: Phone calls in Arlo Video Doorbell

Phone calls

Micjam — Wed, 11 May 2022 21:54:57 GMT

Hi I have turned off the setting so that my wife whom I added does not get a phone call when the doorbell is pressed. However it doesn't seem to work and still keeps calling her.

I'm the main account holder and I want the calls where she doesn't

Any ideas?

Thanks

Re: Phone calls

JamesC — Thu, 12 May 2022 18:36:51 GMT

Micjam,

Which setting are you referring to? Is she logged in using her own account via the Grant Access feature?

JamesC

Re: Phone calls

Micjam — Thu, 12 May 2022 18:52:52 GMT

Yes that's right and this is the setting

Re: Phone calls

JamesC — Mon, 16 May 2022 17:04:33 GMT

Micjam,

Has this behavior always occurred? Was there ever a instance where this worked correctly?

Are you able to easily reproduce the issue?

JamesC

Re: Phone calls

Micjam — Mon, 16 May 2022 17:47:43 GMT

It happened from the beginning when I first added her. Everything else works fine 🙂

Re: Phone calls

JamesC — Thu, 16 Jun 2022 21:05:49 GMT

Micjam,

Is this still happening with the latest version of the Arlo mobile app installed?

JamesC

Re: Phone calls

Micjam — Thu, 16 Jun 2022 21:09:14 GMT

It is yeh. I turn off calling if one of us is at home using silent mode but ideally I'd still like to receive the calls and for my wife not too.

Re: Phone calls

JamesC — Thu, 16 Jun 2022 21:16:01 GMT

The next time it happens can you provide a timestamp for the occurrence (example, 5:37 pm PST 06/16/2022).

Thanks,

JamesC

Re: Phone calls

JamesC — Tue, 05 Jul 2022 20:35:30 GMT

Micjam,

Try toggling the feature on and back off again, then log out of the shared account and log back in. Do you still experience the same behavior?

JamesC

Re: Phone calls

Micjam — Fri, 08 Jul 2022 17:32:23 GMT

Hi JamesC,

I tried this but it still calls my wife's phone.

Re: Phone calls

JamesC — Mon, 18 Jul 2022 16:55:51 GMT

Micjam,

If you remove her as a friend completely, and then share again. Does she still experience the issue after accepting the new invitation?

JamesC

Re: Phone calls

Micjam — Mon, 18 Jul 2022 17:18:02 GMT

Hi JamesC,
It doesn't seem to make any difference.
Michael