topic Re: Cannot setup package detection in Arlo Video Doorbell

Cannot setup package detection

Babychef — Fri, 17 Jun 2022 06:47:58 GMT

In the package detection setup, my video doorbell is in the list of inactive cameras. I cannot slide it up to the active cameras; nothing happens when I try to drag the hamburger icon (3 lines). I have no other Arlo devices. Any suggestions?

Re: Cannot setup package detection

Rhys69 — Fri, 17 Jun 2022 10:11:52 GMT

Open the Arlo app and go to Settings > Package Detection. On the Manage Package Detection screen, choose which cameras you want to activate for package detection.

Re: Cannot setup package detection

Babychef — Fri, 17 Jun 2022 12:46:50 GMT

Yes, that is exactly what doesn't work. Clicking on the doorbell, or trying to drag it to the active doorbells, does nothing.

Re: Cannot setup package detection

StephenB — Fri, 17 Jun 2022 14:49:25 GMT

@Babychef wrote:
Yes, that is exactly what doesn't work. Clicking on the doorbell, or trying to drag it to the active doorbells, does nothing.

Do you have a subscription (paid or trial)?

Re: Cannot setup package detection

Babychef — Fri, 17 Jun 2022 14:55:57 GMT

Trial

Re: Cannot setup package detection

StephenB — Fri, 17 Jun 2022 15:03:02 GMT

@Babychef wrote:
Trial

I just checked, and it is working for me. I tried using the app (iOS) and also my.arlo.com (Edge browser)

Since you have a trial subscription, you can try support - go into the support area of the app, and select the doorbell. You should see a phone option.

Re: Cannot setup package detection

Babychef — Fri, 17 Jun 2022 21:35:19 GMT

Thanks! I did call phone support. It turns out the problem had to do with the Android app. We could not get it to work with the app. However, as soon as I logged into my.arlo.com on my laptop, I was easily able to drag the doorbell into my active cameras for package detection.