topic Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera in Arlo Video Doorbell

No push notifications OR event recordings on Arlo Doorbell & Arlo camera

LydiaF — Sat, 30 Apr 2022 11:54:36 GMT

All event recording and notifications ceased at 9 AM yesterday morning.

The app is updated and no settings have changed on my end.

Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera

StephenB — Sat, 30 Apr 2022 12:16:32 GMT

@LydiaF wrote:

All event recording and notifications ceased at 9 AM yesterday morning.

The app is updated and no settings have changed on my end.

Can you still livestream the camera and doorbell?

If you have a subscription, can you save a manual recording while livestreaming?

Maybe also try changing the mode to disarmed, and then back to armed again.

Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera

LydiaF — Sat, 30 Apr 2022 13:01:26 GMT

Yes I've been able to livestream the whole time since this happened. My subscription is Arlo Smart, covering both

Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera

StephenB — Sat, 30 Apr 2022 13:59:18 GMT

@LydiaF wrote:

Yes I've been able to livestream the whole time since this happened.

Ok. But can you save a manual recording while livestreaming? And then see it in the library?

Also, did you try toggling the mode to disarmed, and then back to armed?

Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera

LydiaF — Sat, 30 Apr 2022 14:36:04 GMT

Yes and yes

Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera

StephenB — Sat, 30 Apr 2022 14:43:46 GMT

Perhaps double-check the Armed mode (by going into the edit path), and make sure the rules for the camera+doorbell are still set to record and send notifications.

You could also try the motion detection test on the camera or doorbell. https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera

LydiaF — Sat, 30 Apr 2022 14:49:56 GMT

It failed the motion detection test. Should I restart it?

Re: No push notifications OR event recordings on Arlo Doorbell & Arlo camera

LydiaF — Sat, 30 Apr 2022 15:29:14 GMT

They just both randomly started working again so I guess someone fixed something on Arlo's end. Thanks for trying to help!