topic AVD 1001 both working at one time then stopped in Arlo Video Doorbell

AVD 1001 both working at one time then stopped

frustrated100 — Mon, 18 Apr 2022 16:34:08 GMT

I have two Arlo video doorbell‘s wired they were both working at one time then stopped so I changed out the transformer to a 24V and 30 VA. Now one doorbell works but the other doorbell I can’t even get to light up. I’ve tried resetting it numerous times. I’ve also tried to contact Arlo and I keep getting a message that they will get back to me in 1 to 2 business days well it’s been over two weeks so much for that! It was better when they had a 800 number you could call. Very frustrating! Does anyone have any suggestions for me to try?

Re: AVD 1001

StephenB — Fri, 15 Apr 2022 19:10:23 GMT

@frustrated100 wrote:
I’ve also tried to contact Arlo

Are you using the support options in the app? If you have a subscription, there should be a phone option.

@frustrated100 wrote:
I’ve tried resetting it numerous times.

Just to double-check - are you using the reset procedure here: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Also, have you measured the voltage at the second doorbell?

Re: AVD 1001

frustrated100 — Fri, 15 Apr 2022 19:36:49 GMT

I do have a subscription but can’t find a phone number. Both doorbells read 24 v. I did remove the doorbell from my app and using the pin I pushed and held the reset button on the back of the doorbell for 15 to 20 seconds.

Re: AVD 1001

StephenB — Sat, 16 Apr 2022 00:20:38 GMT

@frustrated100 wrote:
I do have a subscription but can’t find a phone number.

Did you go into the "support" section of the app, and select one of the doorbells?

You should see a phone icon, that will call Arlo support if you select it.

Re: AVD 1001

frustrated100 — Sat, 16 Apr 2022 13:08:18 GMT

Thank you for the directions on how to find their phone number. I will give them a call