topic Re: Doorbell dead avd2001 in Arlo Video Doorbell

Doorbell dead avd2001

Booboocraig69 — Wed, 09 Mar 2022 07:25:05 GMT

I have done all the recommended things to get my bell working .. have charged for 48hrs and my bell is still dead

Re: Doorbell dead avd2001

jguerdat — Wed, 09 Mar 2022 13:59:37 GMT

We need a lot more details. Charging takes ~6-7 hours and turns the LED from red during charging to green when charged. Do you see that?

Re: Doorbell dead avd2001

Booboocraig69 — Sun, 13 Mar 2022 13:06:36 GMT

We charged the battery for over 24hrs and have even bought a new battery and charged it … the doorbell still doesn’t work ….
The battery is green after charging we place it in bell (doesn’t light up ) take battery out and when you plug it in it’s back on red

Re: Doorbell dead avd2001

jguerdat — Sun, 13 Mar 2022 13:28:42 GMT

That's normal but it should turn green fairly quickly, maybe in a minute or two.

Anyways, I don't think the battery is the issue. Tell us about the doorbell, process you've used, what you've tried and what you see.

Re: Doorbell dead avd2001

Booboocraig69 — Sun, 13 Mar 2022 16:32:16 GMT

We have reset the doorbell and nothing happens … press button on doorbell for 10+ seconds nothing

Re: Doorbell dead avd2001

jguerdat — Mon, 14 Mar 2022 13:42:15 GMT

You may need to hold the little button for >15 seconds to cause the reset to happen. When you do that, does the ring start flashing on the doorbell button?

Re: Doorbell dead avd2001

Booboocraig69 — Mon, 14 Mar 2022 16:25:20 GMT

Have tried holding for 15 seconds and nothing the bell is totally dead

Re: Doorbell dead avd2001

StephenB — Mon, 14 Mar 2022 17:25:29 GMT

@Booboocraig69 wrote:
Have tried holding for 15 seconds and nothing the bell is totally dead

Is it still under warranty?

Re: Doorbell dead avd2001

Booboocraig69 — Mon, 14 Mar 2022 17:46:32 GMT

Hope so it’s a year old

Re: Doorbell dead avd2001

StephenB — Mon, 14 Mar 2022 20:11:23 GMT

@Booboocraig69 wrote:
Hope so it’s a year old

Warranty is 12 months, so I suggest contacting support ASAP. Use the options in the app - googling support will likely lead you to a scam support site.