topic Re: Cannot sync door bell in Arlo Video Doorbell

Cannot sync door bell

Vincent2166 — Tue, 25 Jan 2022 05:35:34 GMT

Hi all,

My doorbell suddenly stopped working today (25/01/22). The last time it worked was Saturday (22/01/22).

I have tried resetting the doorbell and resyncing it with my account, however it does not detect the doorbell. But when it does detect and connect, I can finish setup on my phone but the device is still in the connecting stage (flashing white lights) which continues even when I have finished the setup on the phone. When I go back to my arlo account the device still says offline and does not work

Any idea what's happening ?

Re: Cannot sync door bell

jguerdat — Tue, 25 Jan 2022 15:47:01 GMT

Remove the doorbell from Settings, My Devices if you haven't already done that. Try the reset procedure:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Did that help?

Re: Cannot sync door bell

Vincent2166 — Wed, 26 Jan 2022 01:25:20 GMT

Yes, tried the instructions there, still no luck. The doorbell has been added the last few times but when I try to access the camera it always says that it cannot detect the smart hub

Re: Cannot sync door bell

jguerdat — Wed, 26 Jan 2022 14:57:56 GMT

If the voltage at the doorbell checks out according to Arlo's specs, it sounds like a faulty doorbell. You need a subscription of any sort to contact support for a replacement. Use Settings, Support to access support.

Re: Cannot sync door bell

Vincent2166 — Wed, 26 Jan 2022 22:52:17 GMT

Somehow it worked today when I was resyncing it with help of the support team. Not sure if they did anything on the backend