topic Re: Video Doorbell doesn't connect to 2.4 wifi network. in Arlo Video Doorbell

Video Doorbell doesn't connect to 2.4 wifi network.

TimPerry — Sat, 23 Nov 2019 19:38:47 GMT

I followed the instructions and have the video doorbell operational except it will not connect to my 2.4 wifi network. As per the instructions, using my phone app, the bell light is solid white, I enter my specific network info, and press the doorbell which causes the white leds to flash, I take a snapshot of the code displayed on the phone with the doorbell camera, which chimes on the phone as the instructions indicate, and then I wait for the sync to happen...

I noted after a period of time passes that the leds turn red.. and then solid white, but the app indicates the phone doesn't sync. I've completed the process about 20 times all with the same result.

I'm on 2.11 version of the app released 11/11/19

I called Arlo Support and they say they'll call me back within 24 to 48 hours!

How about THAT support?? My front doorbell system doesn't work... and I wait a couple of days..

Re: Video Doorbell doesn't connect to 2.4 wifi network.

TimPerry — Sun, 24 Nov 2019 00:28:08 GMT

A tech did follow up this evening about 630 pm and the problem was solved. Very nice and helpful support tech!

Re: Video Doorbell doesn't connect to 2.4 wifi network.

anewtoi — Sun, 24 Nov 2019 00:29:47 GMT

Re: Video Doorbell doesn't connect to 2.4 wifi network.

anewtoi — Sun, 24 Nov 2019 00:30:09 GMT

So what ended up being the issue?

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Stallard84 — Sun, 24 Nov 2019 00:48:36 GMT

Im having the same issue, any tips?

Re: Video Doorbell doesn't connect to 2.4 wifi network.

TimPerry — Sun, 24 Nov 2019 01:41:27 GMT

Make sure that your SSID upper and lower cases match exactly to your network routers SSID for your network. Same with the password.. SSID is case sensitive.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Stallard84 — Sun, 24 Nov 2019 03:10:15 GMT

Thanks, not the issue but thought it might help seeing what yours was. Mine setup was similar to yours, tried 20+ times to get it to find the video doorbell and never does. Thanks anyways.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

TimPerry — Sun, 24 Nov 2019 11:46:20 GMT

Did you use the reset inside the doorbell when you were configuring the doorbell network?

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Stallard84 — Sun, 24 Nov 2019 13:48:56 GMT

No, but I actually figured it out. I set up a guest 2.4 ghz network that the camera found and connected to. So today I will try to reset it to my normal network. Thanks for your input though.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Chickeneye — Sun, 24 Nov 2019 21:15:23 GMT

I am having the same issue. I thought it was the doorbell so I returned it for an exchange and still having the issue with the new one. I have checked and my SSID is correct along with password. what reset are y'all talking about?

Re: Video Doorbell doesn't connect to 2.4 wifi network.

TimPerry — Sun, 24 Nov 2019 21:19:34 GMT

The reset is on the back of the doorbell between the two screw connections.. use the little tool that came with it.. push it in for 10 secs or so and the leds will begin rapidly flashing.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Chickeneye — Sun, 24 Nov 2019 21:27:25 GMT

ok tried that and still did not work. flashed white for a little bit then back to amber.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

anewtoi — Sun, 24 Nov 2019 22:39:34 GMT

You’ll probably have to remove it (in the app), then go through the process of installing. I found that out while trying to connect to a stronger Wi-Fi signal inside my home. Can’t just connect it to new Wi-Fi. Have to remove. SMH

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Chickeneye — Sun, 24 Nov 2019 22:59:50 GMT

I cant even get it to appear in the app. I do everything per the app instructions and it never connects. Flashing white show phone code to doorbell, hear chime, flashes white for a little bit than flashes amber and doesn't connect. Tried Changing the encryption type still nothing. Tried the guest network still not connecting. I am utilizing a Netgear Nighthawk router.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Chickeneye — Sun, 24 Nov 2019 23:12:37 GMT

Even tried uninstalling the app and reinstalling. still did not work.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

anewtoi — Sun, 24 Nov 2019 23:19:03 GMT

Seems like I experienced similar. Had blinking circle BUT i didn’t get chime. Make sure you hold the pin into the slot for 20-30 seconds, THEN press the bell button and u should hear a chime. IIRC

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Chickeneye — Sun, 24 Nov 2019 23:30:06 GMT

I heard the Arlo chime. It just won't connect

Re: Video Doorbell doesn't connect to 2.4 wifi network.

anewtoi — Sun, 24 Nov 2019 23:43:06 GMT

I think I misremembered. I think I did hear a chime and still wouldn’t connect. But after that, I still had to hold the button for longer than seamed reasonable. And I did have to press the button after hearing the chime. Also, be sure you are getting Wi-Fi signal to the area. Also, I remember seeing where someone mentioned the ssid and password are case sensitive

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Chickeneye — Mon, 25 Nov 2019 00:37:39 GMT

I have plenty of signal my doorbell is about 12ft ft from my router. And my router is strong enough my phone picks it up a block away.

Re: Video Doorbell doesn't connect to 2.4 wifi network.

Chickeneye — Mon, 25 Nov 2019 14:59:00 GMT

SOLVED MY PROBLEM.

Ok so the issue is the QR code the app is generating. I used my Nighthawk router app to generate its own QR code and showed that to the doorbell camera when asking for the QR code on the app. As soon as I showed it the QR code from my router app it immediately connected and started updating the firmware. The Doorbell now works perfect.

Hopefully this will help someone else.