topic Re: App will not discover wireless doorbell in Arlo Video Doorbell

App will not discover wireless doorbell

luckyfinch — Tue, 28 Dec 2021 02:32:03 GMT

I am trying to setup arlo wireless video doorbell. I have 3 arlo cameras and a base station all with no issues.

It reads the QR and makes the success tone but then just will not discover the doorbell no matter what I do. I have tried everything.

Factory reset, guest network, connecting to home base, connecting only via wifi, wifi is 2.4gz, tried connecting it as a camera instead, app is up to date, homebase firmware is up to date, batter is fully charged.

Tried to log a ticket but the bot gives me no reference number or confirmation email. I have spent hours on this thing and it is incredibly frustrating.

Re: App will not discover wireless doorbell

jguerdat — Tue, 28 Dec 2021 15:12:27 GMT

Have you tried the reset procedure spelled out in the FAQ in the support section here? Hold the small button for >15 seconds until the ring start flashing and try connecting again .

Re: App will not discover wireless doorbell

luckyfinch — Tue, 28 Dec 2021 22:22:19 GMT

Yep tried that a couple of times

Re: App will not discover wireless doorbell

jguerdat — Wed, 29 Dec 2021 13:41:11 GMT

Which base do you have? The oldest bases (3xxx) aren't compatible. It's possible it's a faulty doorbell so swapping at the store may be the fastest solution.