topic Re: App cannot locate video doorbell in Arlo Video Doorbell

App cannot locate video doorbell

Dt585 — Mon, 20 Dec 2021 23:43:36 GMT

I purchased my video doorbell and installed it without issue. After 3 days of use the doorbell was disconnected from the app. When trying to reconnect the app cannot find the doorbell.

I have tried resetting the doorbell and Turning the base station on and off. Picture attached of the screen that spins for 5 minutes until it says doorbell not found.

Re: App cannot locate video doorbell

jguerdat — Tue, 21 Dec 2021 15:48:06 GMT

Since you reset the doorbell you also need to remove it from Settings, My Devices.

Re: App cannot locate video doorbell

Dt585 — Tue, 21 Dec 2021 17:01:52 GMT

The doorbell is not paired and is not linked under ‘my devices’

Re: App cannot locate video doorbell

jguerdat — Wed, 22 Dec 2021 14:47:54 GMT

When you reset the doorbell, did you hold the button until the ring light started flashing?

If so, you may want to swap at the store.

Re: App cannot locate video doorbell

Dt585 — Mon, 03 Jan 2022 23:19:50 GMT

Yes and the doorbell continues to flash white and will not pair. I bought This online so there isn’t a store to swap at.

Is there a way to actually contact someone with arlo? Last time I tried I spoke to a third party that acted as if they were arlo and tried charging me a subscription. Frustrating.

Re: App cannot locate video doorbell

jguerdat — Tue, 04 Jan 2022 15:12:21 GMT

Online stores generally allow returns within a certain period. Not as fast as a local store but it works.

You can use Settings, Support to see if that helps. If you don't have a subscription you can only use the chatbot but you can subscribe, get help and then cancel the sub to minimize cost.