topic Moved into a house that already has an Arlo doorbell in Arlo Video Doorbell

Moved into a house that already has an Arlo doorbell

LJKelly — Fri, 17 Dec 2021 17:32:49 GMT

Moved into a house with Arlo doorbell. It is not connecting to the app when I try to scan the QR code. There is no way for me to reach a live person without a subscription. I can't get a subscription without a device...

Can anyone help me?

Re: Essential Wired Doorbell

jguerdat — Fri, 17 Dec 2021 14:38:20 GMT

The original owner needs to remove the doorbell from his account before you can set it up.

Same issue

pmcmurdo1 — Sat, 18 Dec 2021 20:40:22 GMT

I have the same issue. Previous owner says that the wires doorbell is off of their account, but I still can’t sync to the camera. I can’t add the camera, and therefore I can’t purchase a subscription to talk with someone

Re: Same issue

StephenB — Sat, 18 Dec 2021 22:46:43 GMT

@pmcmurdo1 wrote:
I have the same issue. Previous owner says that the wires doorbell is off of their account, but I still can’t sync to the camera. I can’t add the camera, and therefore I can’t purchase a subscription to talk with someone

Have you tried resetting the doorbell? https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Re: Same issue

LJKelly — Sun, 19 Dec 2021 00:13:46 GMT

I tried resetting multiple times no luck.

Because we needed a security system while we are gone, decided not to support this company because of how our experience has been. I was totally going to get one of these for mom too but once again after this experience, we bought a different option.