topic Re: Video record delay in Arlo Video Doorbell

Video record delay

arlouser121119 — Wed, 11 Dec 2019 04:22:21 GMT

Doorbell is hard wired, I assumed it will work like other Arlo cameras with look-back feature but turns out the recordings are delayed. Comparing the recordings from AVD to AU cameras, delay is exactly 10 seconds. Is there a plan to improve the 10 second delay?

Re: Video record delay

moysauce — Wed, 11 Dec 2019 13:22:25 GMT

Getting this lag as well. I have this connected to a 2.5 ghz wireless network. My phone is using full strength lte. Why is there a lag? I shouldn't be paying for this.

Re: Video record delay

JamesC — Wed, 11 Dec 2019 18:22:15 GMT

When you say the video is delayed, are you referring to the live stream? Can you give more detail about the delay you're experiencing?

JamesC

Re: Video record delay

moysauce — Wed, 11 Dec 2019 18:38:57 GMT

Lag on the live stream.

Re: Video record delay

arlouser121119 — Wed, 11 Dec 2019 23:43:40 GMT

Both live stream and footage lag. All doorbell footage missed first 10 seconds of the captured motion, and sometimes it doesn't won't detect any motion at all.

Re: Video record delay

pulsedrive — Thu, 12 Dec 2019 18:14:11 GMT

I just installed mine today and was noticing a similar issue. There is a good six second lag in the video. It was impossible to even have a conversation with the person at the front door while I was on the same wifi as the Arlo Doorbell.

Re: Video record delay

Tineke_C — Sun, 22 Dec 2019 11:02:41 GMT

I have the same issue. Someone rings the doorbell, my phone rings (along with everyone else’s — and their phones don’t stop ringing, even after I’ve already answered! But that’s another issue), I answer the call, and there’s a good “11-Mississippi”-second lag before the video shows up.
Has anyone used the other brands (Ring, Nest, etc), and had this issue? And do the other brands make a phone call?

Re: Video record delay

arlouser121119 — Mon, 23 Dec 2019 23:59:06 GMT

Was there an update to AVD? Delay seems improved by at least 3 seconds. Previous recordings were only able to show object moving past the doorbell away from FOV, however, today's recordings are able to show object entering FOV.

Re: Video record delay

arlouser121119 — Thu, 26 Dec 2019 02:13:10 GMT

Ugh, nevermind, delay is back. Today's footages only show object moving away from the camera view.

Re: Video record delay

Panthermom — Wed, 12 Feb 2020 17:59:19 GMT

I am having the same issue. I'll get the notice on my phone that motion is detected but when I open up the app the video is of the person walking away. There is a big lag on talking to someone too. I had a mail carrier ring the doorbell but when I answered it, she was leaving already and didn't hear me talking to her. Very frustrating. I don't think I'm going to keep the video recording feature once my trial is up because it is not working correctly anyway.

Re: Video record delay

Poitah — Sat, 29 Feb 2020 19:03:42 GMT

Mine is an 11 second delay and only catches the mail man's back in the distance. Totally useless. Arlo can you please help us?

Re: Video record delay

Pro-666 — Sat, 04 Jul 2020 06:53:37 GMT

@Tineke_C wrote:
I have the same issue. Someone rings the doorbell, my phone rings (along with everyone else’s — and their phones don’t stop ringing, even after I’ve already answered! But that’s another issue), I answer the call, and there’s a good “11-Mississippi”-second lag before the video shows up.
Has anyone used the other brands (Ring, Nest, etc), and had this issue? And do the other brands make a phone call?

I get that a lot with my Ring video doorbell. Various delays to my phone on motion alerts. I've had the service for 3 years now.

I'll be home, we get a motion alert at the door, my separate Chime device seems to alert me right away. But sometimes it can be 10 to 20 seconds until I hear my cell phone alert me. I am really dissatisfied with Ring at the moment with all the false alarms I keep getting plus the missed deliveries and motions, even of me walking out picking up the package. Which is why I'm shopping around for another alternative video doorbell and led me to here researching Arlo (since CNET seems to love it).

So it would appear ALL "cloud" camera services can have delays and lags. Which is why I would really pay a lot of money for a video doorbell that could record locally and alert me using my reliable internet, instead of their unreliable internet.

Like they say, "Welcome to the cloud. Now hurry up and wait."