topic Re: Arlo doorbell blowing transformers in Arlo Video Doorbell

Arlo doorbell blowing transformers

jake89 — Tue, 14 Dec 2021 17:08:00 GMT

My arlo doorbell blows the transformer when the button in pushed on the doorbell.

Re: Arlo doorbell blowing transformers

StephenB — Tue, 14 Dec 2021 18:37:05 GMT

@jake89 wrote:
My arlo doorbell blows the transformer when the button in pushed on the doorbell.

What is the transformer spec (both VAC and VA)?

Can you measure the voltage, just to make sure the transformer is working properly?

Re: Arlo doorbell blowing transformers

jake89 — Wed, 15 Dec 2021 12:22:27 GMT

16vac and 30va

When I hooked it up it was reading around 18V. It worked for a couple days until the button got pushed not the transformer reads around 1V

Re: Arlo doorbell blowing transformers

StephenB — Wed, 15 Dec 2021 14:06:50 GMT

@jake89 wrote:
16vac and 30va

When I hooked it up it was reading around 18V. It worked for a couple days until the button got pushed not the transformer reads around 1V

This is very unusual - not something I've seen posted here before, and certainly not something I've seen myself. Is there also a chime on the circuit?

It's possible that the transformer was defective in some way. But it would be prudent to exchange the doorbell. If you can exchange it with the seller, that would be fastest/easiest.

If that is not possible, you can contact support and ask for an RMA. You will need to pay for shipping the doorbell to Arlo (Arlo will pay for shipping the replacement).

Re: Arlo doorbell blowing transformers

jake89 — Wed, 15 Dec 2021 14:14:30 GMT

No there is no chime. I didn't have an existing door bell. Both of the transformers blew after someone pushed the button on the doorbell and the doorbell called my cellphone. Is it possible one of the settings in the app is wrong? Was I supposed to hook the power kit somehow? The instructions I read said I didn't need the power kit if I didnt have an existing chime box.

Re: Arlo doorbell blowing transformers

ShayneS — Thu, 16 Dec 2021 17:04:56 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.