topic Re: Camera does not read QR code to get it installed? in Arlo Video Doorbell

Camera does not read QR code to get it installed?

Qwertyu123 — Sat, 11 Dec 2021 03:52:39 GMT

Camera does not read QR code when installing, does not beep like instructions say it should?

Re: Camera does not read QR code to get it installed?

StephenB — Sat, 11 Dec 2021 12:55:41 GMT

@Qwertyu123 wrote:
Camera does not read QR code when installing, does not beep like instructions say it should?

Make sure the network name and password are correctly typed - they are case-sensitive. Also, you might need to move the camera (or phone) around a bit, in order to make sure the camera has an in-focus view of the code.

Does your network name (or password) have any punctuation or special characters?

Re: Camera does not read QR code to get it installed?

GC12GLADIATOR — Sun, 12 Dec 2021 13:56:28 GMT

I ran into the exact same problem à while back. Just forget the QR code generated by the Arlo app and use another QR code generator like https://qifi.org which will translate your wifi SSID and password into the correct QR code. Print it and show it to your doorbell camera. This worked immediately for me. Hope it helps!

Re: Camera does not read QR code to get it installed?

StephenB — Sun, 12 Dec 2021 14:07:32 GMT

@GC12GLADIATOR wrote:

I ran into the exact same problem à while back. Just forget the QR code generated by the Arlo app and use another QR code generator like https://qifi.org which will translate your wifi SSID and password into the correct QR code. Print it and show it to your doorbell camera. This worked immediately for me. Hope it helps!

It'd be interesting to know if this works for other users (when Arlo's fails). Hopefully people will post their own experience.

In cases where Arlo's code fails, but the other one succeeds, it would be interesting to compare the two codes visually, and see if how they differ. Or scan them both with another QR reader, and see if the information differs.

Re: Camera does not read QR code to get it installed?

GC12GLADIATOR — Sun, 12 Dec 2021 16:03:17 GMT

@StephenB Yes I expect the QR codes to be different but I’d be curious to know what the Arlo one reads exactly or rather why it doesn’t allow the doorbell to be found on some Wi-fi networks

Re: Camera does not read QR code to get it installed?

StephenB — Mon, 13 Dec 2021 00:04:19 GMT

@GC12GLADIATOR wrote:
@StephenB Yes I expect the QR codes to be different but I’d be curious to know what the Arlo one reads exactly or rather why it doesn’t allow the doorbell to be found on some Wi-fi networks

There might be some characters that the Arlo QR generator can't handle.

There have been some reports here that an underscore (_) in the network name fails. No idea what the cause of that is, but the QR generator is a possibility.

FWIW, you can test this idea on your own network by pretending to add a device (say a pro 4) via my.arlo.com, and then print the Arlo-generated QR code. Then you could see how it differs from your alternative generator.

Re: Camera does not read QR code to get it installed?

GC12GLADIATOR — Mon, 13 Dec 2021 09:39:05 GMT

@StephenB Strangely enough mine has not one special character but the Arlo app still couldn’t generate the correct QR.

Re: Camera does not read QR code to get it installed?

StephenB — Mon, 13 Dec 2021 11:55:55 GMT

@GC12GLADIATOR wrote:
Strangely enough mine has not one special character but the Arlo app still couldn’t generate the correct QR.

You could still start adding a new device and then print the Arlo-generated QR code. Then scan it with a generic QR code scanning app, and see how it compares to the third-party site (or just what you entered).

I don't have this particular problem, so it's not something I can troubleshoot.