topic Re: Wired video doorbell not sending push notifications in Arlo Video Doorbell

Wired video doorbell not sending push notifications

camm — Sun, 24 Oct 2021 06:43:16 GMT

Set up the doorbell but I do not receive any push notifications to my phone, but I do receive email notifications. It will record motion but I don’t get any notifications sent to my phone. Have looked through other solutions but nothing is working… Any tips appreciated.

Re: Wired video doorbell not sending push notifications

camm — Sun, 24 Oct 2021 08:29:08 GMT

So it’s fixed. I did a reset network settings after reading another issue I found after posting this and looks like that solved it.

Re: Wired video doorbell not sending push notifications

camm — Tue, 26 Oct 2021 09:16:26 GMT

Now it’s stopped working again!

Re: Wired video doorbell not sending push notifications

JamesC — Tue, 26 Oct 2021 18:47:04 GMT

camm,

To receive push notifications your mobile device must remain logged in to the Arlo mobile app. Is the app being force closed or logged out?

JamesC

Re: Wired video doorbell not sending push notifications

camm — Tue, 26 Oct 2021 19:29:04 GMT

Yep not closed or logged out and nothing… It was working but all of a sudden stopped. So frustrating.

Re: Wired video doorbell not sending push notifications

camm — Thu, 28 Oct 2021 11:25:22 GMT

This is ridiculous as to why they stop working all of a sudden!

I was going to buy the Arlo cameras but glad I didn’t if this is how they “don’t” work!

Re: Wired video doorbell not sending push notifications

JamesC — Thu, 28 Oct 2021 21:50:27 GMT

camm,

This sounds like a battery saving application or setting on your mobile device is putting the Arlo app to sleep when idle. Check your phone settings and make sure if you do have a battery saving feature enabled, the Arlo mobile app is set as an exception.

JamesC

Re: Wired video doorbell not sending push notifications

camm — Thu, 28 Oct 2021 22:15:25 GMT

How is that configured in an iPhone? The only way to fix is if I reset network settings. It works for a few hours then stops again... I always get email alerts though?

Also if someone rings the doorbell the video never shows and the app just freezes... I am ready to throw it in the bin to be honest.

Re: Wired video doorbell not sending push notifications

StephenB — Fri, 29 Oct 2021 11:35:03 GMT

@camm wrote:

How is that configured in an iPhone?

Enabling Arlo in Settings->General->Background App Refresh might help.

But I think you will still run into issues if you let the phone switch into low battery mode.

Re: Wired video doorbell not sending push notifications

camm — Sat, 30 Oct 2021 10:27:05 GMT

Oh right. Nope that is all turned on and my phone never goes to low battery mode…

Re: Wired video doorbell not sending push notifications

Shugashane78 — Mon, 08 Nov 2021 19:02:57 GMT

No solution but mine started doing the same thing mid October. It tells me I have a notification but doesn't show anything. It shows the cameras but not the doorbell.

Re: Wired video doorbell not sending push notifications

StephenB — Mon, 08 Nov 2021 20:20:18 GMT

@Shugashane78 wrote:
No solution but mine started doing the same thing mid October. It tells me I have a notification but doesn't show anything. It shows the cameras but not the doorbell.

Does the doorbell have a subscription?

Re: Wired video doorbell not sending push notifications

Shugashane78 — Mon, 08 Nov 2021 20:38:25 GMT

No it doesn't. But I don't have a subscription for my cameras and everything is fine with those.

Re: Wired video doorbell not sending push notifications

StephenB — Mon, 08 Nov 2021 21:33:45 GMT

@Shugashane78 wrote:
No it doesn't. But I don't have a subscription for my cameras and everything is fine with those.

All new cameras (starting with the Ultra in 2018) need a subscription for cloud storage.

If you don't have a subscription, then you will receive notifications, but you won't see any stored video. https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Re: Wired video doorbell not sending push notifications

camm — Mon, 08 Nov 2021 22:20:59 GMT

I don't know if it is the Arlo software or the update to the latest iOS or a combination but I was having issues with a lot of notifications. I ended up restarting my phone and they started working. Every now and then notifications for Arlo stop working but I just restart my phone now...

Re: Wired video doorbell not sending push notifications

Shugashane78 — Mon, 08 Nov 2021 23:35:26 GMT

I tried that too. Deleted the app and reinstalled. Deleted the doorbell then reactivated it. Same problem. Now that I think about it,it did start when I updated my phone. Maybe Arlo need an update to accommodate. Thanks tho.

Re: Wired video doorbell not sending push notifications

camm — Tue, 09 Nov 2021 03:19:44 GMT

No worries. When I don't receive notifications I just restart my phone now... annoying but definitely sounds like an iOS and or app issue?

Re: Wired video doorbell not sending push notifications

3v3ntH0riz0n — Tue, 20 Dec 2022 22:49:27 GMT

To get notifications you have to be in the app? That's smart.. not

Re: Wired video doorbell not sending push notifications

jguerdat — Fri, 23 Dec 2022 01:04:08 GMT

No one ever said you had to be in the app to get notifications. You DO have to remain logged in. Force closing/swiping the app away/logging out will cause this. Simply go home or to another app so the Arlo app is backgrounded, not logged out.

Re: Wired video doorbell not sending push notifications

3v3ntH0riz0n — Wed, 21 Dec 2022 18:36:55 GMT

I was in the app, walked in front of the camera, looked at devices, saw a new event was captured, no notification on my phone. Trash coding imho. They have to have some kind of issue on the backend that manages push subscriptions because it works soon after install, then stops. Could be a client issue, but my guess is backend. Regardless, got the ring pro 2 and it works like a champ, no regrets.