topic Re: Wired doorbell - unable to remove the mounting plate from doorbell in Arlo Video Doorbell

Wired doorbell - unable to remove the mounting plate from doorbell

Cindi7 — Thu, 28 Oct 2021 12:32:45 GMT

the doorbell came w/ the doorbell, mounting plate, and optional side mounting plate. They packaged the doorbell and mounting plate already assembled and I do not have the strength in my fingers to sperate it.

Is there a trick I should know of to get these apart??

Re: Wired doorbell - unable to remove the mounting plate from doorbell

StephenB — Thu, 28 Oct 2021 13:56:49 GMT

@Cindi7 wrote:

They packaged the doorbell and mounting plate already assembled and I do not have the strength in my fingers to sperate it.

Is there a trick I should know of to get these apart??

There is a release pin tool in the packaging - a flat metal disk with a wire extension. You stick that into a release hole on the bottom of the doorbell.

If you can't find the tool, you can use a bent paperclip instead.

Re: Wired doorbell - unable to remove the mounting plate from doorbell

Cindi7 — Thu, 28 Oct 2021 15:13:30 GMT

THANK YOU SO MUCH - THAT DID THE TRICK!!!!!!

I read that to be a "reset" pin - didnt think to even look to use it for release.

Re: Wired doorbell - unable to remove the mounting plate from doorbell

patdaly16 — Thu, 11 Nov 2021 22:00:28 GMT

Thank you for the solution. It would be helpful for those directions to be included in the Quick Start Pamphlet.