topic Re: Activity Zone no Longer Works in Arlo Video Doorbell

Activity Zone no Longer Works

WhoIsThere — Tue, 19 Oct 2021 13:06:14 GMT

All of a sudden the doorbell is no longer respecting my longtime set activity zone that I have had in place since day one and has worked flawlessly. It is detecting cars on the street now. I have restarted my device, lowered my activity zone just a bit (which I don't think I should have to do) and nothing resolves this. This started happening right after an update to the app. Using iOS 15.0.2

I even deleted the app and reinstalled and that did not work. Anyone else having this issue? Thx!

Re: Activity Zone no Longer Works

StephenB — Tue, 19 Oct 2021 13:21:19 GMT

@WhoIsThere wrote:

This started happening right after an update to the app. Using iOS 15.0.2

FWIW, the activity zone processing is done in the Arlo Cloud - the app is only used to set/change the boundaries.

@JamesC: I am seeing a significant increase in motion recordings from my AVD1001 today, not sure if that is what @WhoIsThere is seeing or not. I am also getting "motion" notifications for each of them, even though "all other motion" is turned off in the smart settings.

I am still on IOS 14.8.

Re: Activity Zone no Longer Works

JamesC — Tue, 19 Oct 2021 18:29:07 GMT

The development team is currently investigating reports of issues with Smart detection. The activity zone problem mention here may be related. I will provide an update once I know more.

JamesC

Re: Activity Zone no Longer Works

WhoIsThere — Tue, 19 Oct 2021 20:47:30 GMT

Thanks @JamesC and @StephenB for chiming in on this. I got with support and they had me try a few things that didn't work. But, oddly enough I haven't had a motion alert for a few hours so maybe... hopefully... its resolved. I'll watch this and keep you both posted. Thanks again!!

Re: Activity Zone no Longer Works

WhoIsThere — Tue, 19 Oct 2021 21:11:57 GMT

Hi @JamesC

This looks like it was an issue on Arlo's end because several cars and school buses have gone by on my street and the motion alert did not trigger. So it looks like the issue is resolved and the motion alerts are respecting my set activity zone. I'm glad, because my motion alerts were going CRAZY this morning.

Thanks again!!