topic Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call in Arlo Video Doorbell

Arlo Video Doorbell asks for message even after disabling "leave your message" in call settings

hevaK — Sat, 12 Jun 2021 20:35:02 GMT

I recently reset this doorbell and re-activated it through my VMB5000r5 base station to enable homekit features. I turned off the call setting in the Arlo app (so I could try using Homekit instead) and about half the time when I try ringing the doorbell and answering from the Home app prompt, the Arlo doorbell prompts to press the button again to leave a voice message. How do I disable this completely?

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call settings

ShayneS — Thu, 29 Jun 2023 21:58:11 GMT

HI @hevaK

Thank you for reporting this, I would like to look in to this for you. I sent you a private message with further information.

Thank you

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

hevaK — Tue, 15 Jun 2021 18:42:47 GMT

Sent

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

ShayneS — Wed, 16 Jun 2021 17:01:10 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Thank you

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call settings

ShayneS — Tue, 22 Jun 2021 20:02:35 GMT

Received, I will provide an update on this issue as soon as possible.

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call settings

ShayneS — Mon, 28 Jun 2021 16:09:10 GMT

Do you have your Doorbell in silent mode when you experience this issue?

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

hevaK — Mon, 28 Jun 2021 16:25:39 GMT

Yes, the doorbell is in silent mode as, AFAIK, that's the only way to mute the Arlo apps "incoming call" thing and instead just let homekit notify you that the doorbell rang.

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call settings

ShayneS — Mon, 28 Jun 2021 16:27:04 GMT

Do you have your doorbell in silent mode when this occurs?

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

ShayneS — Thu, 01 Jul 2021 16:38:26 GMT

Hi @hevaK

This issue should be resolved now. Can you try and reboot your Doorbell or initiate a live stream a few times for the device to implement the fix.

Thanks

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

ShayneS — Thu, 01 Jul 2021 17:06:08 GMT

You can also try rebooting your base station then test again.

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

hevaK — Thu, 01 Jul 2021 17:09:48 GMT

Will do. Can you share the firmware versions I should expect to see on both devices once they update?

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

ShayneS — Thu, 01 Jul 2021 19:48:27 GMT

I believe this was a backend fix. If I find out otherwise, I will provide the updated build number

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

ShayneS — Mon, 12 Jul 2021 15:39:56 GMT

Hi @hevaK

Was this issue resolved?

Thanks

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

hevaK — Mon, 12 Jul 2021 19:37:28 GMT

Unfortunately no. It's still playing the "leave a message" message, however it seeming randomly starts a little past the start of this message, so it's not even clear what the message is.

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

ShayneS — Mon, 12 Jul 2021 20:28:47 GMT

Thanks for the update! I have notified the Development team and they are still investigating it. I will provide an update soon.

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

ShayneS — Fri, 06 Aug 2021 18:00:21 GMT

Hi,

I have a request form the development team in regards to the issue you are experiencing. Can you perform the following? Go into settings for Leave a Message, toggle it on, wait 15 seconds, toggle it off. Toggle it on and off twice more, waiting 15 seconds between each. On the last toggle off, leave it off, then re-test.

There may be an issue with the switch being delayed or not working properly the first couple time. We will continue to investigate pending your results.

Thank you!

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

hevaK — Fri, 06 Aug 2021 22:13:51 GMT

Nope, toggling it on and off in the way you described did not resolve it.

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

hevaK — Sat, 21 Aug 2021 04:32:24 GMT

@ShayneS Is this still being looked at? I continue to see notifications for “user left a message” through the arlo app, and the prompts continue. All I want to do is disable the Arlo calling functionality and simply use HomeKit instead. The options are there, it shouldn’t be this hard, right?

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call settings

ShayneS — Fri, 10 Sep 2021 18:20:12 GMT

Hi @hevaK

Can you make sure you have the latest version of the Arlo app v3.5.4?

If you are currently running this version can you try logging out and back in to the app and test again.

Thank you!

Re: Arlo Video Doorbell asks for message even after disabling "leave your message" in call

hevaK — Sun, 12 Sep 2021 17:17:14 GMT

I have the latest version of the app. I tried testing again with the same result. I ring the doorbell once, I hear the upward tone, then ~20s later I hear the downward tone (as if I didn't answer from the Arlo App, which I didn't). I ring again, hear the upward tone, then the second half of the "press the button to leave a message" message.

This is such a simple thing. I just want to turn off the Arlo call and message feature and simply use Homekit. Why can't I do that?