topic Re: Video Doorbell Stopped Being Recognized by wifi in Arlo Video Doorbell

Video Doorbell Stopped Being Recognized by wifi

TSKEE — Wed, 04 Aug 2021 22:24:27 GMT

My video doorbell has been working fine for more than a year. Recently is suddenly stopped recording or even detecting movement, etc. I tried resetting numerous times and reconnecting but it always come back that the device can not be found. I have a VMB4000 Pro 2 Base Station and never had a problem previously with the doorbell. The wifi is working fine and the 3 camera connected are working also.

Re: Video Doorbell Stopped Being Recognized by wifi

jguerdat — Thu, 05 Aug 2021 13:10:26 GMT

So are you connecting to your WiFi or to the base? It's not clear.

If you're attempting to reset and reconnect, remove it from Settings, My Devices. I would also use the reset procedure on the doorbell itself to make sure it returns to a known configuration. Then try to set it back up as if new. Does that help?

Re: Video Doorbell Stopped Being Recognized by wifi

TSKEE — Thu, 05 Aug 2021 21:47:35 GMT

After resetting the camera multiple times, removing it from the app and even disconnected the power wire with no help I ultimately rebooted my router and the camera was detected and reconnected! We never lost power or wifi at any time so I didn't think to restart the router.