topic Re: Chimes 2 in Arlo Video Doorbell

Chimes 2

Bhnelsen — Wed, 28 Jul 2021 13:00:45 GMT

The Arlo app does not give the option of connecting the Arlo Wireless Video Doorbell to the base station/smart hub. It connects directly to home router. However, the app will not allow you to connect the Chimes 2 to the home router, only to the smart hub. After nearly two hours on chat with tech support, I was finally asked if I use an IOS device or Android. I have an iPhone. Tech support told me the iPhone Arlo App does not allow you to connect Chimes 2 to a home router. How can the Video Doorbell connect to the Chimes, if they are on different networks? Do I have to go buy an Android tablet to setup my system? This is a flaw that Arlo should never have allowed or should disclose before people purchase the Chimes unit. Unless I always have my phone at hand, the video doorbell is worthless without working chimes. I am out $250 for a system that doesn't work.

Re: Chimes 2

StephenB — Wed, 28 Jul 2021 14:11:33 GMT

@Bhnelsen wrote:

However, the app will not allow you to connect the Chimes 2 to the home router, only to the smart hub. .

Are you certain you have a Chime 2, and not the older Chime?

https://kb.arlo.com/000062573/Arlo-Chime-2-FAQ says it connects to your home wifi.

Re: Chimes 2

Bhnelsen — Wed, 28 Jul 2021 14:20:39 GMT

Yes, I have a Chime 2. Spent nearly two hours with tech support, only to be told Chime 2 cannot be setup with in IOS device. That is a major flaw, given the number of iPhones in the community.

Re: Chimes 2

StephenB — Wed, 28 Jul 2021 14:28:40 GMT

@Bhnelsen wrote:

Yes, I have a Chime 2. Spent nearly two hours with tech support, only to be told Chime 2 cannot be setup with in IOS device.

@JamesC or @Mark-V : can you confirm that is a bug? That doesn't sound right.

Re: Chimes 2

JamesC — Wed, 28 Jul 2021 16:14:19 GMT

Bhnelsen,

You absolutely should be able to use an iOS device to set up Chime 2. What model and iOS version is your iOS device?

JamesC

Re: Chimes 2

Bhnelsen — Wed, 28 Jul 2021 16:37:05 GMT

iPhone 12, system 14.6. App will only recognize Smart Hub, not home router, when trying to setup Chime 2. Tech support told me this is a known issue. Doorbell connects with router.

Re: Chimes 2

JamesC — Wed, 28 Jul 2021 16:57:05 GMT

This issue should now be resolved in the latest version of the Arlo mobile app (3.5).

Please make sure you have the latest version of the mobile app installed.

JamesC

Re: Chimes 2

Bhnelsen — Wed, 28 Jul 2021 17:39:50 GMT

I spent an hour trying to set it up on Sunday, the app would never offer my router as a network option. Reset the device multiple times, no luck. Contacted tech support via chat, tried several different options. Nothing worked. That is when she told me that IOS devices were not supported and that "it is a known issue." Today, I again reset the device, tried twice and on the second attempt, up popped my home network and now the Chime 2 is setup.

Re: Chimes 2

Bhnelsen — Wed, 28 Jul 2021 19:58:39 GMT

I finally got the Chimes 2 setup today. First attempt failed, second attempt worked. It was "chat" support tech who told me the Arlo app did not support setup on an iPhone. She told me I needed an Android device. The case number is 42609366. You might want to ensure they are not giving out bad info.

Re: Chimes 2

Niko24 — Mon, 09 Aug 2021 16:13:36 GMT

OK so i finally got this to work.

What I did was:

1) Forget all Wifi connections in your home (or wherever you are trying to set up the Chime 2). I have a Tri-Band router so it was 3 for me

2) Leave your cell connection on since the app needs to connect to the internet

3) Open the app and follow the instructions

4) Connect to the Arlo provided Wifi network

5) Select the Wifi network you want touse

6) Enter password for Wifi

7) Wait for the connection to fail. You should get a red X and at the bottom it should give you the option to go to Wifi settings

8 ) Enter your Wifi settings

9) Success .... hopefully

What I think happens is that the Chime drops its self created Wifi when I tries to connect to the home Wifi and your phone sees the Arlo wifi disappears and connects automatically to your home Wifi and something gets messed up. Hope this helps people and hopefully gets Arlo to fix this issue with the Chime 2 and makes it as easy as connected the doorbell.

Re: Chimes 2

Niko24 — Sun, 15 Aug 2021 20:19:49 GMT

Step 7a) if the red x doesn't appear hit "Try Again" and wait.