topic Re: Video Doorbell call in Arlo Video Doorbell

Video Doorbell call no video feed after answering.

TxT — Tue, 04 May 2021 16:33:01 GMT

When someone ring at the doorbell there is no video feed after answering.
But you can get live feed within the app.
Only sound works when answering.

Re: Video Doorbell call

JamesC — Tue, 04 May 2021 16:32:43 GMT

TxT,

Try reducing the doorbell resolution in your doorbell video settings. Test again, do you still experience the same behavior?

JamesC

Re: Video Doorbell call

TxT — Tue, 04 May 2021 16:40:15 GMT

Yes.. still no luck. Just the sound.
Its not a problem to watch videofeed. But when someone is calling I only here the sound and no picture

Re: Video Doorbell call

JamesC — Tue, 04 May 2021 17:05:37 GMT

TxT,

What model mobile device are you using and who is the service provider?

Is there any difference in behavior when the mobile device is connected to WiFi vs mobile data?

JamesC

Re: Video Doorbell call

TxT — Tue, 04 May 2021 17:18:02 GMT

I’m using iPhone 12 pro
Latest firmware.
It’s the same with wifi and mobile data.
It’s so strage cause when I just wana look on the livefeed it work just fine.. only when someone ring the doorbell its not working

Re: Video Doorbell call

JamesC — Tue, 04 May 2021 20:48:37 GMT

TxT,

Check your iOS settings and make sure all the permissions are enabled for the Arlo mobile app. You might also try reinstalling the app, making sure to allow permissions during app installation.

JamesC

Re: Video Doorbell call

TxT — Tue, 04 May 2021 21:19:02 GMT

Yes I did that to..
Reinstall the app.
Gave it permission.
I ser that it is a thread with the same problem I have in the community

Re: Video Doorbell call

JamesC — Tue, 04 May 2021 22:02:21 GMT

I will send you a private message to gather more information on this issue.

JamesC