topic Re: Video Doorbell went offline in Arlo Video Doorbell

Video Doorbell went offline

Drakeotic — Wed, 07 Apr 2021 21:15:49 GMT

My Arlo video doorbell went offline the other night. I have tried every tip that others have talked about on the forums. I have tried to reset it, turned off the power unhooked the wires amd wired them back up. I am on the same wifi as well as the router is 10 feet away but has been in the same spot as when the door bell worked. I get a chime during the reset and my app can't find it. I have uninstalled the app and reinstalled it as well. It does just continue to flash a white ring. So I moved the router slightly closer and tried again and still can't find the door bell. I am stumped at this point. Any suggestions? Thank you.

Re: Video Doorbell went offline

jguerdat — Thu, 08 Apr 2021 12:54:07 GMT

If you removed the doorbell from Settings, My Devices as well as held the reset button for >10 seconds until the ring flashed, use the Contact Support link at the bottom here.

Re: Video Doorbell went offline

Drakeotic — Thu, 08 Apr 2021 13:40:55 GMT

I did open a case just waiting on hearing back but I didn't remove it from setting are you suggesting I remove thr device then start over?

Re: Video Doorbell went offline

jguerdat — Fri, 09 Apr 2021 13:33:08 GMT

Yes. You can't connect a device that's already connected in your account.

Re: Video Doorbell went offline

Drakeotic — Fri, 09 Apr 2021 21:18:20 GMT

Thank you! That worked. If that ever happens again I will remember that. Thank you