topic Re: Silent Mode forces visitors to leave a message!?!? in Arlo Video Doorbell

Silent Mode forces visitors to leave a message!?!?

FakeName — Sat, 30 Jan 2021 20:00:54 GMT

Background: I don't want Arlo to call my phone ever when the doorbell is rung. It's obnoxious and completely unnecessary most of the time especially when I'm on calls during the day and packages are being delivered. Enough customers complained about this issue and Arlo released "Silent Mode" which stops the phone from ringing.

HOWEVER...

I just realized, and Arlo support agent Mr. Syed confirmed, that when Silent Mode is activated, the "leave a message" is also forced on; there is no ability to turn off "leave a message" mode. What this means is that if you don't want to be harassed with your phone ringing every time the doorbell is pressed, your doorbell will prompt visitors with a loud message to press the button again to leave a message. Yes, even if you have the "Leave your message" option under "Call Settings" turned off, it ignores that setting and still asks callers to leave a message.

Has anyone else found a hack for this? Perhaps driving a nail through the doorbell speaker to stop the voice or disconnecting the doorbell speaker somehow?

Re: Silent Mode forces visitors to leave a message!?!?

LexCo61 — Sat, 20 Feb 2021 03:11:16 GMT

I don't have a hack, but I see the same problem. Just like the OP, I have Silent Mode ON, Incoming Call OFF, Traditional Chime ON, and Call Settings -> Leave your message set to OFF.

I just want the doorbell to ring and capture a video. I don't want a phone call and I don't want a voice message. Just let the doorbell ring. It's simple, yet Arlo has imposed this ridiculous mode of operation. To make matters worse, in testing I've done, the beginning part of the announcement typically doesn't get announced (and what is announced is very choppy) so what you hear when you ring the doorbell is "...Please ring the doorbell again. Thank you."

Arlo customer support (via chat) confirmed this was normal, but promised to escalate it to a "higher department". Arlo, please fix this!

Re: Silent Mode forces visitors to leave a message!?!?

DizzyGillespie — Thu, 04 Mar 2021 18:56:12 GMT

I am having the same issue! It is incredibly frustrating. The call into my phone is annoying. I want it to just ring in my house, not call my phone, and not ask to leave a message (in a very broken up, choppy voice). I really hope they get it fixed soon!

Re: Silent Mode forces visitors to leave a message!?!?

DizzyGillespie — Thu, 04 Mar 2021 18:55:55 GMT

My case was also "escalated to a higher department" (after having to provide WAY too much information). Do we hold out hope that this will ever be fixed?

Re: Silent Mode forces visitors to leave a message!?!?

LexCo61 — Thu, 04 Mar 2021 19:08:08 GMT

I'm not holding my breath for it to be fixed. I'd love to be surprised and see it resolved, but in my experience with Arlo they don't seem to take customer issues very seriously, especially if it requires something other than responding with a prescribed set of troubleshooting tasks.

Re: Silent Mode forces visitors to leave a message!?!?

dbg60 — Thu, 18 Mar 2021 17:10:49 GMT

Disabled video call, it never would video connect and I don't want the feature anyway. Normally no issues with accessing live view or motion detection videos. Just installed yesterday. Leave message also junk. Choppy voice request and message not recorded well. First impression is hardware ok, software has some functionality but half of it is junk. So far support via phone call or chat is non-existent. I turned speaker volume to 0% so leave message request is not heard but then you can't do any other communication either. Probably will return it. No wonder on sale. I liked resolution and 180° camera spec.

Re: Silent Mode forces visitors to leave a message!?!?

jdw1976 — Wed, 26 May 2021 01:44:38 GMT

I'm having the same issue. There must be a simple fix for this from Arlo.

Re: Silent Mode forces visitors to leave a message!?!?

pinkfloydfr — Tue, 31 Aug 2021 07:44:46 GMT

Same problem here, and we are in august, please update this buggy firmware !! thanks

Re: Silent Mode forces visitors to leave a message!?!?

Truelaw — Sun, 05 Sep 2021 17:23:52 GMT

I have to say that a lot of things are frustrating. My doorbell connects to Arlo through WiFi and has terrible lag making any communication with someone at the door impossible (more than a 20 second lag from speaking to broadcast) try that some time in a conversation.

I don't want to be called every time someone rings the doorbell (I can hear the doorbell) and lag would prevent me from talking to them anyway.

Give us the option to turn off the invitation for someone at the door to talk to us if we turn off the phone call. Get a clue, we don't want to be bothered

Re: Silent Mode forces visitors to leave a message!?!?

Dmlodder — Sun, 26 Sep 2021 21:50:20 GMT

I’m having the same issues. It’s Insane. Who is the product manager responsible for this piece of garbage. I can’t believe how many useless features are crammed in to an underperforming piece of hardware yet the main features you’d expect from a smart doorbell don’t exist or don’t work. I’m going back to Ring.

Re: Silent Mode forces visitors to leave a message!?!?

Truelaw — Sat, 16 Oct 2021 16:40:29 GMT

No Hack no solution and once you raise this issue you get endless emails requesting you to update your request. It is tech support purgatory. Foreign tech support agents all have the same script for the same problems and it does not include a real solution (there is none, that is the way they set up the system) but instead of acknowledging that they just keep asking you the same questions until you get the idea and give up. But then they keep asking you for updates anyway and the cycle repeats. and repeats and repeats.....

Re: Silent Mode forces visitors to leave a message!?!?

LexCo61 — Sun, 17 Oct 2021 12:23:51 GMT

What really irritates me is that this would be an easy fix for the engineering team. But the lack of any response by either customer support or Arlo engineering just proves that Arlo doesn’t care.

Re: Silent Mode forces visitors to leave a message!?!?

pinkfloydfr — Sun, 17 Oct 2021 16:02:41 GMT

Create a Forum, but no official admin to read it ....

Re: Silent Mode forces visitors to leave a message!?!?

pinkfloydfr — Sun, 17 Oct 2021 16:04:38 GMT

My bad, they have some :

ShayneS

Arlo Moderator

Please, create a ticket for the dev team !!!

Re: Silent Mode forces visitors to leave a message!?!?

Soccerchamp43 — Sun, 24 Oct 2021 18:12:24 GMT

Is this for real? Finished setting up my doorbell and ran into this game issue. Either you get a call, or you don’t and the doorbell asks someone to leave a voicemail.

There’s really no way to skip the call AND voicemail prompt? I’m seeing threads about this issue from over 2 years ago, so clearly they aren’t changing. Guess this doorbell is getting returned. Too crazy.

Re: Silent Mode forces visitors to leave a message!?!?

Retired_Member — Tue, 09 Nov 2021 07:53:04 GMT

I'm also on the verge of returning this. The call feature is worthless. I never wanted it. I just want a doorbell that records visitors for my smart home system, gives me motion events, and rings a chime. While at home, the ringing phone is beyond irritating. As I am walking to answer the door, my phone is blaring. I have to shut it up and answer the door at the same time. I do not want this feature, and turning it off asks them to leave a message like it is a 90s voicemail system! I am WALKING TO THE DOOR. Leave me alone.

On top of this, it is also useless for multiple family members. If I am in meeting, and want this stupid thing to stop calling, I have to disable it, which disables it for everyone at the device level. This is real simple...

Feature request:

1. Add an option to the app to disable calls for device on which it is installed. That's it! Now multiple users can be supported, as well people that have no interest in fighting with a lagged out video call.

I am starting my return ASAP. If this gets fixed, I'll consider a followup purchase.

Re: Silent Mode forces visitors to leave a message!?!?

Nicknacker — Tue, 14 Dec 2021 13:38:09 GMT

Yes, just an awful feature, to have Arlo force "leave your message". I NEVER want someone to do that. Therefore, I turned it off in the settings but when on silent mode, it does it anyway. Brilliant.

FEATURE REQUEST: ALLOW CUSTOMERS TO TURN OFF THE VOICEMAIL FEATURE DURING SILENT MODE

The jimmy fix for now (and maybe until I finally return the unit) is to turn the speaker volume to 0. This obviously won't allow you to talk with people outside, but I rarely want to do that anyway.

Coming from a Ring Doorbell, I was really expecting more from Arlo in the way of customizing things. I'll keep trying this doorbell but may try out a Eufy.

Re: Silent Mode forces visitors to leave a message!?!?

FakeName — Tue, 14 Dec 2021 14:37:26 GMT

This: “I'll keep trying this doorbell but may try out a Eufy.”

That’s exactly where I am. I stopped paying Arlo and I’m getting a Eufy for Christmas. I will never buy another Arlo product again.

Re: Silent Mode forces visitors to leave a message!?!?

Nicknacker — Tue, 28 Dec 2021 23:07:14 GMT

For those who are frustrated by the forced/limited features of Arlo... last week I bought a Eufy video doorbell. I mounted it with double stick tape, next to my Arlo, to compare. I can say unequivocally, Eufy is better. I sent the Arlo doorbell camera back to Amazon this afternoon. I can set Eufy to simply notify me (not a phone call!!) and without asking the person to leave a message. Also, there is more customization that I like with this camera.

The other pretty big deal to me is that the delay is minimal compared to Arlo. My Arlo doorbell had at least a 2 second delay in video while Eufy was fairly close to real time. Therefore, with Eufy, for the most part, what you saw on live view is what was really happening in real time (very little delay). One thing that I do prefer with the Arlo doorbell camera are the looks. It appears a little sleeker. However, the functionality of Eufy is clearly better in my one week test having the cameras side by side.

The only con so far with Eufy is there is a well-known over exposure issue when you first watch a video. It only lasts a second, but it's there (when you have a blue sky in the background). There are threads on this issue, and what I've read recently is that there is a firmware fix. I haven't yet explored that, but the company has attempted to address it and based on other Eufy customers, the fix resolves the issue for the most part.

Re: Silent Mode forces visitors to leave a message!?!?

User_1 — Fri, 31 Dec 2021 17:23:33 GMT

Did anyone find a solution to the issue? I have Leave a message turned off and it still asks people to press the button again to leave a message and even if you do not press it again to leave a message it records it anyway and send me a notification. I contact support and they wanted me to jump through hoops factory resetting my device. I don't want to spend all freaking day with this.

I wish Amazon had not decided to use Ring devices to share your wifi (you can disable but I don't trust them) or I would still have it. Arlo has been difficult and horrible to use.