topic Re: Doorbell not recording in Arlo Video Doorbell

Doorbell not recording

BCQ — Mon, 01 Mar 2021 23:53:03 GMT

I have a wired video doorbell connected through a SmartHub base station. (Ultra camera, too) The doorbell randomly stops recording activity. If the bell is pressed, I get the notification to my phone. It will record if I answer the notification. It will not record if I decline it or do not answer it. It also is not recording motion. I have changed nothing. My plan is active, my settings are set to record video if motion is detected.

From 2/17 -2/23 the doorbell would only record if I answered the phone notification after someone rang the bell. The 24th, it began recording everything again. It has dropped off two more days now. I have changed nothing. I have not done anything either before it stopped recording nor to try and fix the issue. Arlo is stupid expensive. And while they should be dummy proof, even if I am a dummy, I haven’t changed a single thing with the system.

If the responses to reset anything, OK. Then what? The point to these things is to surveil when you are not home. I do not check my library with any regularity to alert me that is not working. How would someone reset it if they are away for an extended period?

Thank you.

Re: Doorbell not recording

JamesC — Tue, 02 Mar 2021 21:57:33 GMT

BCQ,

If you're using the default "Armed" mode, the doorbell should produce a recording when it detects motion. You could try creating a new custom mode to test if you still experience the same behavior.

If you live stream, are you able to manually record? Does the recording arrive in the library?

JamesC

Re: Doorbell not recording

BCQ — Wed, 03 Mar 2021 12:37:08 GMT

Thanks for the reply, JamesC. It is set to default auto. Correct, it should record. The problem is that it randomly, stops/does not record, for days at a time. Including, when the doorbell is pressed. The few times, I have answered the notification, the recording has gone to the library. When I do not answer, there is no recording. Other times it works as advertised. Completely unacceptable.

I do not live stream. I am not even sure I know how to do this. Regardless, it is incredibly frustrating that it is not recording. I have had to reset my devices more than once in the relatively short time that I have been using them.

Re: Doorbell not recording

JamesC — Wed, 03 Mar 2021 17:14:00 GMT

BCQ,

If you're continuing to experience this issue, I encourage you to reach out to the support team here, to investigate further: https://www.arlo.com/en-us/support/contact.aspx

You will find several options for contacting support in the provided link.

JamesC

Re: Doorbell not recording

BCQ — Tue, 09 Mar 2021 02:42:32 GMT

Thank you, I will.

Re: Doorbell not recording

lcashmack — Thu, 08 Apr 2021 17:19:11 GMT

I recently started experiencing strange recordings when motion activated. About 2 weeks ago, it stopped recording short motion activated periods. It used to show a total video time, I.E. 9:56am 0:15 Person. Now i get the time of day, but the duration says something like 362:34:24 Person. When you select that event i essentially get a snapshot and no video.

Re: Doorbell not recording

Cw2000 — Mon, 19 Apr 2021 02:46:55 GMT

I’m having same issue. Arlo, any suggestions?